Guest Experience

1 day ago


Nashik, Maharashtra, India e4c82115-42d4-43b0-96c4-fc2badf1b32d Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Roles & Responsibilities


• Respond promptly to guest queries, needs, and requests, ensuring each is fulfilled to their complete satisfaction.


• Anticipate guest requirements proactively and deliver personalised, thoughtful service throughout their stay.


• Actively listen to guest concerns and resolve complaints with empathy, ownership, and timely action.


• Oversee and coordinate arrival and departure experiences for VIP and special-category guests.


• Ensure seamless communication between guests and all internal departments for smooth operations.


• Promote all resort events, activities, culinary experiences, and vineyard offerings available at The Source.


• Ensure Trello and internal systems are updated and tasks are followed up by team members.


• Send pre-arrival and welcome emails to guests, creating a personalised start to their stay.


• Assist in handling guest queries, issues, and billing disputes professionally and promptly.


• Conduct guest engagement activities such as cooking sessions and curated on-property experiences.


• Make pre-arrival guest calls to understand expectations and customise the guest journey.


• Create memorable WOW moments and ensure handwritten welcome notes are placed in guest rooms.


• Provide guided property orientation for VIP guests and highlight signature resort spaces.


• Coordinate with the Tour & Tasting Manager to schedule



  • Nashik, Maharashtra, India 8e03980e-a4cc-4409-99f5-96bca8a009dc Full time ₹ 7,000 - ₹ 12,000 per year

    We're Hiring:- Front Office Trainee/Associate | Viveda Wellness Resort, NashikRole: Front Office Trainee/AssociateLocation: Viveda Wellness Resort, NashikExperience: Fresher Or Experience Type: Trainee/FulltimeJoin our serene and luxurious wellness retreat to gain hands-on experience in hospitality. We're looking for a well-spoken, enthusiastic trainee to...


  • Nashik, Maharashtra, India Naukri Hospitality Jobs Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are looking for a highly motivated and experienced GSA/Senior GSA to join our team at Rakabi The Fern, located in the Hotels & Restaurants industry. Candidates with 0-1 years of experience are encouraged to apply.Roles and ResponsibilityManage and coordinate guest service activities to ensure exceptional customer experiences.Develop and implement...


  • Nashik, Maharashtra, India Aavesh Enterprises Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    Job SummaryThe Front Office Manager is responsible for managing overall front desk operations, guest services, and room management using IDS Property Management System (PMS). This role ensures smooth check-in/check-out processes, staff supervision, guest satisfaction, and accurate reporting while maintaining hotel standards and operational efficiency.Key...

  • Executive-Event Sales

    2 weeks ago


    Nashik, Maharashtra, India Marriott International Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Additional InformationJob Number Job CategorySales & MarketingLocationCourtyard by Marriott Nashik, Near Mumbai Naka, Nashik, Maharashtra, India, 422001ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYContact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls,...


  • Nashik, Maharashtra, India Marriott International Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Additional InformationJob Number Job CategoryFood and Beverage & CulinaryLocationCourtyard by Marriott Nashik, Near Mumbai Naka, Nashik, Maharashtra, India, 422001ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYGreet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out...


  • Nashik, Maharashtra, India Marriott International Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationFour Points by Sheraton Nashik, Plot No.2 S No. 804/A Yashika Plaza, Nashik, Maharashtra, India, 422009ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYAssist staff with expediting problem payments (e.g., problems processing credit card)....


  • Nashik, Maharashtra, India Holiday Inn Express and Suites Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Your day to day In the absence of a Manager, conducts shift briefings to ensure hotel activities and operationalrequirements are known Endeavour to resolve all complaints during shift and logs all complaints in log book for furtherfollow up Supervise cash handling and banking procedures Prepare daily banking and cash flow reports Establish and instruct...

  • Restaurant Manager

    6 days ago


    Nashik, Maharashtra, India Aavesh Enterprises Full time ₹ 12,96,000 - ₹ 30,00,000 per year

    Job SummaryThe Restaurant Manager oversees daily operations of the hotel's restaurant, ensuring exceptional guest service, efficient staff performance, and high-quality food and beverage standards. This role manages staffing, inventory, budgeting, and ensures that the restaurant operates smoothly and profitably.Key ResponsibilitiesOperations & ServiceManage...


  • Nashik, Maharashtra, India Holiday Inn Express and Suites Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Your Day to Day•Conducts shift briefings to ensure hotel activities and operational requirements are known•Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up•Supervise cash handling and banking procedures•Prepare daily banking and cash flow reports•Establish and instruct staff in cash security...


  • Nashik, Maharashtra, India Marriott International Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Additional InformationJob Number Job CategoryFood and Beverage & CulinaryLocationCourtyard by Marriott Nashik, Near Mumbai Naka, Nashik, Maharashtra, India, 422001ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYEnsure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming...