Team Lead
4 days ago
Roles and Responsibilities
- Manage daily operations of the team, ensuring efficient handling of customer queries and issues.
- Oversee shrinkage and attrition management to minimize losses and improve employee retention.
- Handle escalated cases from Level 1 agents, providing guidance on resolution strategies.
- Coordinate with other teams to resolve complex issues that require cross-functional collaboration.
- Monitor key performance indicators (KPIs) such as AHT, Shrinkage, Attrition, CSat, Dsat etc. to optimize team performance.
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Team Lead
9 hours ago
Kolkata, West Bengal, India Wize Careers Consultants Full time ₹ 5,00,000 - ₹ 15,00,000 per yearB.Com/ M.Com, ICWA, CA Inter,1 to 3 years experience as a Financial Data Analyst/Team LeaderExposure and knowledge of Finance - Equities market expecially Company Financials and Analyst and Broker EstimatesLead a team of upto 15-20 team members
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Team Lead
1 week ago
Kolkata, West Bengal, India Leap Finance Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout the Role :We are looking for a Team Leader - UK for our branch.You will work with the leadership team and counsellors to drive numbers and fuel yours and Leap's growth.The charter for this role will include :Meet Allotted Team targets ( Leads, Applications & Visas)Contribute in developing a strong & efficient counselling teamResolve escalations and...
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Team Lead
2 weeks ago
Kolkata, West Bengal, India Clifford Facility Services Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRole & responsibilitiesAbout the Role:Were looking for a detail-oriented and proactive Team Leader to oversee our back-office operations team. The ideal candidate will manage daily activities, monitor performance, and ensure accuracy in data management and reporting.Key Responsibilities:Lead and guide the back-office team to achieve daily and monthly...
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Team Lead
2 weeks ago
Kolkata, West Bengal, India Tata Consultancy Services (TCS) Full time ₹ 20,00,000 - ₹ 25,00,000 per yearJob Description:Exposure and knowledge of Finance - Equities market expecially Company Financials and Analyst and Broker EstimatesLead a team of upto 15-20 team membersReview, drive and manage Client defined SLAs and internal metricsResponsible for Production Management, gather, track and report productivity metricsAnalyze volume trends to understand the...
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Team Lead
2 hours ago
Kolkata, West Bengal, India NTT Ltd. Full time ₹ 12,00,000 - ₹ 24,00,000 per yearMake an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT DATAThe Senior...
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Team Lead
1 week ago
Kolkata, West Bengal, India Amazon Full time ₹ 4,00,000 - ₹ 12,00,000 per yearAt Amazon, we strive to be Earth's most customer centered company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all...
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Business Development Specialist
1 week ago
Kolkata, West Bengal, India Lead Height Full time ₹ 4,00,000 - ₹ 8,00,000 per yearCompany DescriptionLevel Hiring is dedicated to creating a comprehensive platform that empowers students from diverse backgrounds to enhance their career prospects. With a strong network and trusted Career Consultancy services, we aim to connect talent with opportunities. Our mission is to foster growth and success for individuals across various fields,...
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Sales Team Lead
6 days ago
Kolkata, West Bengal, India MSR ASSESSMENT PVT LTD. Full time ₹ 2,16,000 - ₹ 3,60,000 per yearWe're Hiring: Sales Team Leader – MSR Assessment Pvt. Ltd. Are you a passionate sales professional with proven leadership skills?Do you have the drive to lead a team, achieve targets, and grow with one of India's leading consultancy firms?At MSR Assessment Pvt. Ltd., we specialize in ISO Certification and Legal Licensing services (FSSAI, Trade License,...
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Team Lead
2 weeks ago
Kolkata, West Bengal, India Gear Full time ₹ 4,00,000 - ₹ 6,00,000 per yearINTRODUCTIONWe are an International BPO company with offices around Southeast Asia and expanding globally. We hire exceptionally creative and talented people from all over the globe that bring experience and international standards to the table, and that's just the startCommitment to our people is our real strength and the key to success.Location: Kolkata,...
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Senior Team Lead
2 weeks ago
Kolkata, West Bengal, India Gear Full time ₹ 12,00,000 - ₹ 24,00,000 per yearJob Information: You are in charge of leading and supervising a group of content moderators. Guarantee that content guidelines are followed, a secure and polite online environment is maintained, and any platform policy violations are addressed, this function entails monitoring and directing the moderating staff.The Senior Team Leader for Moderation is...