Executive/Assistant Manager

About Larsen & Toubro:

Larsen & Toubro Ltd (L&T) is a leading Indian multinational conglomerate with operations spanning engineering, construction, manufacturing, technology, IT, and financial services. Headquartered in Mumbai, L&T is recognized among the top five construction companies globally, renowned for its commitment to excellence and sustainability.

This position is based at L&Ts Head Office within the Corporate Travel Department.

Job Title: Assistant Manager - Corporate Travel

Location: Mumbai (Head Office)

Department: Facility Management

Job Summary:

We are seeking a seasoned and results-driven professional to lead Corporate Travel, Hospitality, and Event Services. This integrated role is responsible for managing all aspects of domestic and international employee travel, VIP movement, hotel partnerships, forex operations, guesthouse management, expense systems, and corporate event coordination. The ideal candidate will ensure policy compliance, cost efficiency, process automation, stakeholder satisfaction, and service excellence, while leveraging travel technology platforms and aligning operations with global best practices.

Key Responsibilities:

1. Corporate Travel Management

• Manage end-to-end corporate travel including bookings for air, hotel, transportation, visas, insurance, and foreign exchange.
• Handle travel arrangements for senior leadership, board members, and VIP guests with confidentiality and attention to detail.
• Plan and coordinate personal holidays for eligible senior management.
• Ensure seamless travel execution with minimal disruptions and 24x7 support for emergency or escalated travel situations.
• Provide policy guidance and support to employees, including international travel briefings and guest profile creation.
• Ensure fare benchmarking (market/OTA/offshore desks) and maintain cost-savings documentation.
• Track and address employee feedback post-travel for continuous improvement.

2. Hospitality & Guesthouse Operations

• Oversee hotel partnerships and manage corporate bookings across geographies.
• Negotiate corporate rates and renew contracts with hotels, service apartments, and hospitality vendors.
• Manage operations of company-owned or leased guesthouses (Transit Houses), ensuring optimal usage, vendor performance, utility management, and audit compliance.
• Provide alternative lodging arrangements when required and support technical/process issues related to guesthouse bookings.
• Maintain accurate MIS on bookings, occupancy, vendor performance, and costs.

3. Foreign Exchange (Forex) Management

• Oversee complete forex issuance and surrender process as per RBI and internal compliance.
• Coordinate with authorized dealers, vendors, and Shared Services Center (SSC) for forex processing and payments.
• Maintain complete documentation and generate monthly MIS reports for audit and internal tracking.
• Proactively resolve discrepancies related to forex transactions and settlements.

4. Policy Compliance & Risk Management

• Develop, implement, and enforce corporate travel and hospitality policies.
• Track policy deviations, prepare exception reports, and recommend corrective actions.
• Work with internal security, HR, and legal teams for traveler safety protocols and emergency response strategies.
• Ensure all activities are compliant with audit, regulatory, and immigration guidelines.

5. Technology, Automation & Expense Systems

• Manage and optimize corporate travel tools (e.g., SAP Concur, Amadeus, Egencia, other GDS/OBT platforms).
• Collaborate with IT and external vendors to drive automation in approvals, booking flows, reporting, and feedback systems.
• Lead T&E (Travel & Expense) system rollouts and ensure expense reports are policy-compliant and processed timely.
• Identify process inefficiencies and implement improvements across travel and hospitality operations.
• Support implementation and testing of digital tools like the Pragyan App for facilities and guesthouse bookings.

6. Able to handle Corporate Events & General Administration

• Liaise with venues, hotels, transport, caterers, and external event agencies.

Skills & Competencies:

• Proven expertise in corporate travel, hospitality, and event operations.
• Strong vendor negotiation and contract management skills.
• Deep understanding of GDS/OBT platforms, SAP Concur, and T&E systems.
• Knowledge of IATA norms, RBI forex guidelines, visa/immigration compliance.
• Analytical mindset for cost control and MIS reporting.
• Strong crisis management, planning, and coordination skills.
• Tech-savvy with a continuous improvement and automation mindset.
• Excellent interpersonal, communication, and stakeholder engagement skills.
• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook).

Qualifications & Experience:

• Graduate/Postgraduate in Travel & Tourism, Hospitality, Business Administration, or related fields.
• 5-10 years of progressive experience in corporate travel, hospitality, or event management roles.
• Exposure to global travel operations, compliance, and travel tech platforms.
• Certification in IATA, GDS tools, or event/hospitality management is a plus.