Retention manager

1 week ago

Noida, Uttar Pradesh, India Teamware Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: Operations Partner Engagement & Quote Management

Location: Noida (In-person)

Shift Timing: 2:00 PM – 11:00 PM IST

Experience: 3–5 years (minimum 3 years in renewals, retention, customer success, or inside sales within IT/SaaS/software industry)

Industry: SaaS / Software / IT

Type: Full-time (Non-sales role)

Role Overview

We are seeking an operations professional to manage partner engagement, quote creation, and renewal coordination in the SaaS/software industry. The ideal candidate will have strong experience in contract review, pipeline forecasting, and customer/partner collaboration to ensure timely and accurate renewals.

Key Responsibilities

  • Partner Coordination: Engage with channel partners to collect purchase orders (POs) and renewal quotes from customers.

  • Quote Creation:

  • Read and interpret contracts to prepare accurate quotes.

  • Ensure all pricing, terms, and conditions are correct before submission.

  • Customer Engagement:

  • Handle customer queries related to renewals, quotes, and contract terms.

  • Ensure timely follow-up for quote/PO collection to close renewals on time.

  • Collaboration: Work closely with account managers, inside sales teams, and partners to achieve retention goals.

  • Pipeline Management: Forecast renewal pipelines, track progress, and address delays or risks.
  • Retention Focus: Support customer retention targets through timely renewal processing and partner engagement.

Required Skills & Qualifications

  • 3–5 years of relevant experience in the IT/SaaS/software industry.
  • At least 3 years in renewals, retention, customer success, or inside sales roles.
  • Strong ability to read and interpret contracts for accurate quote preparation.
  • Experience in quote creation and purchase order management.
  • Proficiency in CRM tools (e.g., Salesforce) and quoting tools.
  • Strong communication and interpersonal skills for customer and partner interaction.
  • High attention to detail and organizational skills.
  • Ability to forecast and track renewal pipelines effectively.
  • Team player with strong collaboration skills.

Success Metrics

  • 100% accuracy in quote creation.
  • Timely closure of renewal pipelines.
  • On-time collection of quotes/POs from customers.
  • Effective collaboration with internal and external stakeholders.

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