Customer-S&S- Google Architect

Customer

The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.

Position Summary

Level: Manager or equivalent

As a Manager at Deloitte Consulting, you will drive the design, implementation, and delivery of cutting-edge artificial intelligence solutions for our clients. This role combines deep technical expertise with strong leadership capabilities and exceptional client management skills. You will serve as a bridge between complex technical implementations and business objectives, leading development teams while effectively communicating with stakeholders at all levels.

Work you'll do:

• Technical leadership & Architecture
• Client Engagement & Solution Design
• Team Management & Development
• Service Delivery Excellence

The team:

Our Sales and Service team focuses on delivering marketing and growth objectives aligned with our clients' brand values for measurable business growth. We help clients turn business values into measurable growth through creatively driven, personalized content, communications, and experiences that engage and inspire people to act. We implement and operate the technology platforms that enable personalized content, commerce and marketing user-centric experiences. In doing so, we transform our clients' marketing and engagement operations into modern, data-driven, creatively focused organizations. Our team brings deep experience in creative and digital marketing capabilities by a combination of key focus areas i.e, Brand, Advertising, Experiences, Content, Marketing, Commerce, Products, Data and measurement/analysis.

Qualifications

Must Have Skills/Project Experience/Certifications:

• 10–14 years of experience in cloud and AI architecture, with 5+ years in Conversational AI and GenAI strategy implementation.
• Proven ability to architect Dialogflow CX ecosystems, integrating Vertex AI, Gemini models, and Agentic AI pipelines for enterprise-grade automation.
• Strong hands-on expertise with Google Cloud Functions, Pub/Sub, Cloud Run, BigQuery, Cloud Storage, and Looker Studio.
• Deep understanding of LLM and GenAI enablement on GCP, including prompt chaining, retrieval augmentation, embedding models, and knowledge grounding with Vertex Search.
• Experience implementing agent-based orchestration frameworks — integrating function calling, context memory, and multi-turn decisioning agents for contact center or enterprise operations.
• Skilled in Python, Flask/FastAPI, and REST API design, with deployment experience using CI/CD pipelines (Cloud Build / GitHub Actions).
• Expertise in designing secure, scalable, and modular architectures compliant with GCP security controls, IAM policies, and data residency requirements.
• Experience integrating GenAI copilots and LLM-powered assistants into enterprise tools (e.g., ServiceNow, Salesforce, or Workday) via AppSheet or Apigee.
• Demonstrated success leading AI/ML discovery workshops, architecture blueprinting, and proof-of-concept (PoC) development to production rollout.
• Ability to mentor teams, establish AI governance frameworks, and drive model lifecycle management (ML Ops) on Vertex AI.

Good to Have Skills/Project Experience/Certifications

• Google Cloud Professional Cloud Architect or ML Engineer Certification

• Hands-on with LangChain, Vertex AI Agent Builder, or Gemini Code Assist for production-grade orchestration.

• Exposure to multi-cloud architectures integrating AWS, Azure, or hybrid setups.

Education:

• BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university

Location:

• Bengaluru/Hyderabad/Pune/Chennai/Kolkata

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.

Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 317604