Customer- S&S

Customer

The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.

Position Summary

Level: Manager or equivalent

As a Manager at Deloitte Consulting, you will drive the design, implementation, and delivery of cutting-edge artificial intelligence solutions for our clients. This role combines deep technical expertise with strong leadership capabilities and exceptional client management skills. You will serve as a bridge between complex technical implementations and business objectives, leading development teams while effectively communicating with stakeholders at all levels.

Work you'll do:

• Technical Leadership & Architecture
• Client Engagement & Solution Design
• Team Management & Development
• Service Delivery Excellence

The team:

Our Sales and Service team focuses on delivering marketing and growth objectives aligned with our clients' brand values for measurable business growth. We help clients turn business values into measurable growth through creatively driven, personalized content, communications, and experiences that engage and inspire people to act. We implement and operate the technology platforms that enable personalized content, commerce and marketing user-centric experiences. In doing so, we transform our clients' marketing and engagement operations into modern, data-driven, creatively focused organizations. Our team brings deep experience in creative and digital marketing capabilities by a combination of key focus areas i.e, Brand, Advertising, Experiences, Content, Marketing, Commerce, Products, Data and measurement/analysis.

Qualifications

Must Have Skills/Project Experience/Certifications:

• 10–14 years of total experience in cloud-based solution architecture, with at least 5+ years focused on Conversational AI, Agentic AI, and Generative AI ecosystems.

• Proven expertise in designing and architecting large-scale conversational platforms leveraging Amazon Connect, Lex, Lambda, Polly, Comprehend, and Bedrock.

• Hands-on experience integrating LLMs (Claude, Titan, or custom Bedrock models) for RAG-based responses, AI agent orchestration, and knowledge-grounded conversations.

• Deep understanding of AWS-native AI/ML stack — including SageMaker, Kendra, Bedrock, Glue, Redshift, S3, EventBridge, and API Gateway.

• Experience architecting Agentic AI frameworks — involving multi-agent systems, memory persistence, contextual reasoning, tool-calling, and self-optimizing workflows.

• Proficiency in Python, , and microservices architecture with a strong background in API design, CI/CD pipelines, and containerization (ECS/EKS).

• Capability to lead solution discovery, technical workshops, and architecture reviews, aligning AI solutions with business strategy and compliance standards.

• In-depth knowledge of AWS Well-Architected Framework, security best practices, and responsible AI principles for regulated industries.

• Experience developing analytics pipelines for conversational insights using Kinesis, QuickSight, or Athena.

• Excellent client engagement and leadership skills — able to mentor cross-functional teams and drive end-to-end delivery across global programs.

Good to Have Skills/Project Experience/Certifications

• AWS Certified Solutions Architect – Professional

• Experience working with Amazon Q, Bedrock Guardrails, and Prompt Flow orchestration for enterprise-grade trust and governance.

• Exposure to Contact Center AI modernization projects using Genesys, NICE CXone, or Five9 integrations with AWS.

Education:

• BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university

Location:

• Bengaluru/Hyderabad/Pune/Chennai/Kolkata

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.

Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 317605