Senior Manager, Legal Operations

Senior Manager, Legal Operations

Location: Pune, Work from Office 5 days a week

Reports To: Chief Operating Officer

About SMS-Magic:

SMS-Magic is a leading global CRM messaging platform, helping businesses engage customers through conversational messaging on text, WhatsApp, Facebook Messenger, LINE, and more. With operations spanning 185+ countries and millions of messages delivered yearly, we are committed to delivering innovative, compliant, and customer-centric messaging solutions.

Position Summary:

The person will lead SMS-Magic's legal function, ensuring compliance across corporate, commercial, regulatory, and employee matters while providing strategic legal guidance to support the company's growth and risk management. This role will manage day-to-day legal operations, oversee contracts, compliance, internal policies, and act as a key liaison for vendors, customers, and regulatory authorities.

Key Responsibilities:

1. Corporate & Governance:

• Act as primary legal advisor to the CEO, senior management, and Board on corporate governance, compliance, and risk matters.
• Lead and manage the
  POSH (Prevention of Sexual Harassment) Committee

, ensuring adherence to legal obligations and company policies.
- Conduct
legal audits

of internal processes, policies, and documentation to ensure compliance with applicable laws and regulations.

2. Contract & Vendor Management:

• Draft, review, and negotiate all
  vendor contracts, customer agreements, and legal contracts

across business operations.
- Ensure contracts are compliant with company policies and legal standards.
- Issue
legal notices

and manage correspondence related to contracts, customer disputes, or vendor issues.
- Maintain a central repository of contracts and agreements, ensuring proper documentation and approvals.

3. Internal Legal Operations:

• Draft and review
  internal agreements, NDAs, employment contracts

, and other legal documents.
- Provide support for employee-related legal cases, including grievances, disciplinary actions, and compliance with labor laws.
- Draft legal emails and communications as required for internal and external stakeholders.
- Advise management on risk mitigation strategies and legal implications of business decisions.

4. Compliance & Regulatory:

• Ensure adherence to
  data privacy laws (GDPR, CCPA, etc.), messaging regulations, telecom compliance

, and other relevant industry regulations.
- Monitor legal and regulatory developments impacting the business and recommend necessary changes to policies and practices.
- Address notices and legal cases from customers, vendors, and regulatory authorities efficiently.

5. Strategic & Advisory Role:

• Act as a strategic partner to senior management, providing proactive legal guidance in business planning, product launches, and expansion initiatives.
• Lead cross-functional teams on legal matters, ensuring alignment with company objectives.
• Build, mentor, and manage the legal team as the company scales globally.

Day-to-Day Responsibilities:

• Reviewing and approving all contracts and legal agreements before execution.
• Handling legal notices from vendors, customers, or regulatory bodies.
• Leading POSH committee meetings and investigations.
• Conducting internal legal audits and compliance checks.
• Drafting, reviewing, and sending legal communications internally and externally.
• Advising on employee legal matters, including disputes and disciplinary actions.
• Managing vendor and customer legal relationships, ensuring compliance with contracts.
• Keeping management updated on legal risks and mitigation plans.

Qualifications & Skills:

• Law degree (LLB) with bar qualification; LLM or equivalent preferred.
• 10+ years of legal experience, preferably in corporate, commercial, and technology sectors.
• Experience in SaaS, tech companies, or messaging/telecom industry preferred.
• Strong knowledge of data privacy, labor laws, corporate law, and contract law.
• Demonstrated experience in managing POSH compliance, vendor contracts, and internal audits.
• Excellent negotiation, communication, and stakeholder management skills.
• Ability to work in a fast-paced, multi-jurisdictional, and dynamic environment.

Why SMS-Magic:

• Lead the legal function at a fast-growing global messaging platform.
• Opportunity to work across multiple jurisdictions and industries.
• Collaborative and innovative environment where legal expertise directly impacts business growth.