Customer Service Executive

22 hours ago

Anand, Gujarat, India 0254b2a7-3633-4c06-bbd5-0f86a0ce9909 Full time ₹ 1,80,000 - ₹ 2,40,000 per year

1. Handle Student & Parent Queries

  • Respond to inquiries via phone calls, WhatsApp, emails, and in-person interactions.
  • Provide clear and accurate information regarding school tours, programs, schedules, fees, and activities.
  • Assist parents and students in understanding processes, registrations, and documentation.
  • Maintain a polite, patient, and customer-focused approach at all times.

2. Maintain Accurate Student Records

  • Update and manage student databases and registration details.
  • Ensure all student/parent information is recorded correctly in CRM or internal sheets.
  • Track tour registrations, confirmations, payments, and cancellations.
  • Prepare daily, weekly, and monthly reports for Sales Manager review.

3. Coordinate With Sales Manager & Internal Teams

  • Share daily updates on leads, follow-ups, and resolved/ pending cases.
  • Liaise with the Sales Manager regarding escalated issues, approvals, or exceptions.
  • Coordinate with operations, transport, accounts, and tour teams to ensure smooth execution.
  • Support the Sales Manager with documentation, reports, and MIS updates.

4. Issue Resolution & Escalation

  • Address concerns, complaints, or service-related issues efficiently.
  • Provide first-level support and escalate unresolved matters to seniors.
  • Ensure problems are closed within the defined TAT (Turnaround Time).

5. Internal Communication & Coordination

  • Maintain seamless communication between departments for timely updates.
  • Share relevant information with the tour operations, accounts, and logistics teams.
  • Ensure students and parents receive accurate, updated information.

6. Administrative & Reporting Support

  • Maintain logs of queries, resolutions, calls, and follow-ups.
  • Assist in preparing tour schedules, confirmation lists, and attendance sheets.
  • Support other office activities as directed by management.

Skills & Qualifications Required Educational Qualification

  • Minimum: Bachelor's degree preferred

Key Skills

  • Excellent communication skills (spoken + written)
  • Strong customer service mindset
  • Attention to detail
  • Basic MS Office + Google Sheets knowledge
  • Ability to multitask and handle pressure
  • Good listening and problem-solving skills
  • Ability to maintain professional and polite behaviour

Experience

  • 0–2 years in Customer Support / Front Desk / Counsellor / Telecalling / Admin roles
  • Freshers with strong communication skills may apply
  • Experience in education sector is a plus

Why Join Us?

  • Opportunity to impact students and parents directly
  • Healthy work environment
  • Growth opportunities within the High School & Tour division
  • Learning exposure with Sales & Operations teams

Job Types: Full-time, Permanent

Pay: ₹15, ₹20,000.00 per month

Work Location: In person

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