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International Voice Process Executive
2 weeks ago
Job Description Customer Success Associate (International Voice Process)
LOB: Vivint
Position: Customer Success Associate
Work Mode: Work From Office
Location: Plot No. 76 A, Phase IV, Udyog Vihar, Sector 18, Gurugram, Haryana – 122016
Role Overview:
We are hiring Customer Success Associates for an International Voice Process with Vivint. The ideal candidate should have excellent English communication skills, strong verbal fluency, and prior experience in handling international voice processes. Candidates with technical troubleshooting expertise will be preferred.
Key Responsibilities:
- Handle inbound and outbound calls for international customers with professionalism.
- Provide excellent customer support and technical troubleshooting assistance.
- Ensure quick resolution of queries, maintaining high customer satisfaction levels.
- Adhere to process compliance, quality standards, and SLAs.
- Work in collaboration with the operations team to deliver seamless support.
Eligibility Criteria:
- Qualification: Graduate/Undergraduate (both eligible).
- Experience: Minimum 6 months of International Voice Process experience required.
Skillset:
Excellent verbal fluency and communication in English.
- Technical troubleshooting experience is an added advantage.
Interview Process:
- HR Round
- Ops Round
- Versant Test
Working Details:
- Working Days: 5 Days Working
- Shifts: Rotational shifts with rotational weekly offs
- Hiring Zone: Candidates must reside within 20 KM of office location
