International Voice Process

2 weeks ago

Noida, India Kalp Solutions Full time

**Job Posting: International Voice Process for Noida**

**Position**: International Voice Process Executive
**Location**: Noida, India
**Experience**: Minimum 1 year in an international process
**Salary Range**: INR 20,000 to INR 38,000 (maximum) per month
**Shift**: Night Shift
**Cab Facilities**: Not Provided
**Joining Bonus**: INR 38,000 for the first year, and INR 60,000 for the second year
**Availability**: Immediate Joiners preferred

We are currently seeking a skilled International Voice Process Executive to join our team at our Noida location. As a part of our International Voice Process team, you will be responsible for delivering exceptional customer service to our global clientele. You will handle customer inquiries, resolve issues, and ensure a seamless customer experience.

**Responsibilities**:

- Handle inbound and outbound calls to assist customers with their queries and concerns.
- Provide prompt and efficient solutions to customer issues while maintaining high-quality service standards.
- Ensure accurate and timely documentation of customer interactions in the system.
- Collaborate with internal teams to escalate and resolve complex customer problems.
- Demonstrate strong product knowledge and stay updated with company offerings.

**Requirements**:

- **Minimum of 1 year of prior experience in an international voice process.**:

- **Excellent verbal communication skills in English with a neutral accent.**:

- Ability to handle customer inquiries with patience and professionalism.
- Strong problem-solving skills and the ability to think on your feet.
- **Willingness to work in night shifts.**

**Perks and Benefits**:

- **Competitive salary ranging from INR 20,000 to INR 38,000 per month.**:

- **Joining bonus of INR 38,000 for the first year and INR 60,000 for the second year**.
- Opportunity to work with a dynamic and growth-oriented team.
- Gain exposure to international business practices and a global client base.

**How to Apply**:
**Note**:
We look forward to welcoming an immediate joiner like you to our team and embark on a journey of professional growth together.

**Salary**: ₹21,000.00 - ₹38,000.00 per month

Schedule:

- Night shift

Supplemental pay types:

- Joining bonus
- Performance bonus

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- International voice process: 1 year (required)

Shift availability:

- Night Shift (required)

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