Customer Success Manager

1 day ago

Delhi, Delhi, India International SOS Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are seeking a dynamic and detail-oriented
Sales Support & Customer Success Manager
to provide cross-functional support across our Medical Services and Assistance Service business lines. This role combines CRM (Salesforce) administration, sales reporting (MIS), client onboarding coordination, analytics, and presentation development support to enable a high-performing sales organization. The ideal candidate brings a data-driven mindset, excellent coordination skills, and a deep understanding of how to support sales in complex solution selling domain.

Key Responsibilities

Salesforce CRM Management

  • Maintain and manage Salesforce CRM with up-to-date client and deal data.
  • Ensure clean data practices, correct tagging by business line (Health-Tech / Security Risk), and accurate pipeline tracking.
  • Develop and share CRM dashboards and reports to support periodic sales reviews.

Sales Reporting (MIS) & Analytics

  • Prepare daily, weekly, and monthly MIS reports across business lines.
  • Analyze sales trends, conversion rates, and funnel metrics to derive insights.
  • Track KPIs such as lead-to-client ratios, onboarding progress, and renewal/upsell opportunities.

Client Onboarding Coordination

  • Support onboarding for clients across business lines.
  • Liaise with internal teams (product, operations, compliance) to ensure all steps and documentation are complete.
  • Track onboarding timelines and ensure seamless handovers to client servicing teams.

Sales Enablement & Presentation Support

  • Create, format, and maintain high-impact PowerPoint presentations for internal leadership reviews and client meetings in coordination with Marketing/Product teams
  • Assist in proposal writing, case study formatting, and document management.
  • Maintain sales content library with updated templates, pitch decks, and collateral.

Cross-Functional Collaboration

  • Work closely with Sales, Product, Marketing, and Operations teams to ensure sales teams are supported with relevant data and tools.
  • Act as the central coordinator for data and reporting across the Business Lines.

Additional Responsibilities

  • To work within and promote all International SOS's policies, procedures and corporate values.
  • To be aware of International SOS' policies, practices and procedures and actively participate in the ongoing development and enhancement of these important areas of our business.
  • Undertaking project work or reasonable duties as requested by direct Manager
  • Maintain personal ongoing credentialing of all related skills, qualifications and knowledge needed to complete the defined role and comply with relevant authorities.

Required Work Experience and skills
(Brief description of the educational background and work experience needed to perform the job)

  • Bachelor's degree in a relevant field (e.g., Health Informatics, Life Sciences, Computer Science).
  • Experience in working with large, complex datasets
  • 8-10 years of experience in sales support, CRM/MIS reporting, and onboarding roles.
  • Proven hands-on experience with Salesforce CRM is a must.
  • Strong skills in Excel (VLOOKUP, PivotTables, charts etc) and PowerPoint.
  • Understanding of both Health-Tech industry is a strong advantage.
  • Excellent verbal and written communication skills.

Preferred Skills:

  • Experience with BI tools like Power BI, Tableau, or Google Data Studio.
  • Knowledge of compliance or regulatory workflows in healthcare or security.
  • Experience in B2B onboarding or enterprise customer lifecycle workflows.
  • Ability to manage multiple stakeholders and business lines simultaneously.

  • Customer Success Manager

    2 weeks ago

    Delhi, Delhi, India AlgoSec Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    At AlgoSec, what you do mattersOver 2,200 of the world's leading organizations trust AlgoSec to help secure their most critical workloads across public cloud, private cloud, containers, and on-premises networks.Join our global team, securing application connectivity, anywhere.We are the leader in hybrid, multi-cloud cybersecurity for secure application...

  • Customer Success Manager

    1 day ago

    Delhi, Delhi, India Healthmug Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionFounded in 2016, Healthmug is a leading online healthcare platform in India. Healthmug provides convenient access to AYUSH medicines and other wellness products with PAN India delivery. Our platform offers free online consultations with experts in fields like homeopathy, ayurveda, unani, and nutrition. Healthmug also collaborates with...

  • Customer Care Executive

    4 days ago

    Delhi, Delhi, India Customer Success Technology Pvt. Ltd. Full time ₹ 1,20,000 - ₹ 3,60,000 per year

    Job Title: Customer Care Executive ( Freshers & Experience )Location: DelhiSalary: 15,000 – 30,000 + Attractive IncentivesWorking Days: 5.5 DaysJob Description:We are looking for a Call Center Executive who can identify and connect with potential clients through cold calling. The ideal candidate should have good English communication skills, be confident...

  • Customer Success Account Manager

    1 week ago

    Delhi, Delhi, India Microsoft Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their...

  • Assistant Customer Success Manager

    6 days ago

    Delhi, Delhi, India Planyourworld Training Academy Full time ₹ 3,60,000 - ₹ 4,80,000 per year

    Job Title: Assistant Manager Customer SuccessLocation: Saket, New DelhiEmployment Type: Full-TimeJob Summary:We are seeking a proactive and customer-focused Assistant Manager tomanage team of Customer Success Officers to help customers in completing thecourse. Keep the team motivated for customer engagement, resolve thecustomer queries, and ensure timely...

  • Customer Success Manager

    1 week ago

    Delhi, Delhi, India YourDost Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Who we areFounded in 2014 by Richa Singh and Puneet Manuja, YourDOST is one of India's first and leading holistic emotional wellness organisations. We help corporates, colleges build resilient communitiesWe are enabling leading corporates like TCS, CK Birla Group, UpGrad, Darwinbox, Tata Consumer Products and educational institutions like IIT Madras, IIT...

  • Customer Success Manager I

    20 hours ago

    Delhi, Delhi, India HighLevel Full time ₹ 1,00,00,000 - ₹ 2,40,00,000 per year

    About Us HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries....

  • Executive - Customer Success

    1 week ago

    Delhi, Delhi, India Iron Man Lifestyle Full time ₹ 1,20,000 - ₹ 1,50,000 per year

    - Do you want to leverage your Customer Success skills, and be a part of a profitable, fast-growing early-stage startup, and. Help 1 Crore Indian men be more confident, improve their social skills, and help get into deeper, fulfilling relationships. We are accepting applications for a Customer Success Executive to join our growing Iron Man Lifestyle team. ...

  • Customer Success Manager

    2 weeks ago

    Delhi, Delhi, India Ceragon Networks Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Company DescriptionCeragon Networks Ltd. (NASDAQ: CRNT) is the global innovator and leading solutions provider of 5G wireless transport. We help operators and other service providers worldwide increase operational efficiency and enhance end customers' quality of experience with innovative wireless backhaul and fronthaul solutions. Our customers include...

  • Customer Success Specialist

    2 weeks ago

    Delhi, Delhi, India Raptor Supplies Private Limited Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Designation - Customer Success SpecialistShift Timings- 12:00PM-9:00PM, 9:00AM to 6:00PM4:30AM to 12:30PMLOCATION:Lower Ground Floor, A & M Supplies India Private Limited, A-41, Block B, Mohan Cooperative Industrial Estate, Saidabad, New Delhi, Delhi 110044Job Description:Customer Success Specialist We are looking for a professional who has:Ability to...