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STM/Team Lead

2 weeks ago

Gurgaon, Haryana, India Synergy Plus Business Consulting Group Full time ₹ 12,00,000 - ₹ 36,00,000 per year

We are looking for a
Commerce or Business Graduate/Postgraduate
with
4–6 years of experience
in
US Loan Operations
, including
at least 1 year of experience managing a team of 15–20 members
.

Soft Skills Required

  • Leadership:
    Ability to lead and manage the overall Loan Operations (Notice Tagging) process and drive process improvements.
  • Communication:
    Excellent verbal and written communication skills for effective client interaction.
  • Analytical Thinking:
    Capability to monitor team performance and ensure SLA adherence and client satisfaction.
  • Attention to Detail:
    Strong ability to accurately review and tag loan notices and reconcile Past Dues reports.
  • Time Management:
    Proven skills in organizing and prioritizing work to meet deadlines, especially during volume fluctuations.

Technical & Professional Skills

  • Hands-on experience in
    US Loan Operations
    ; knowledge of
    CLO loans
    will be an added advantage.
  • Strong
    problem-solving skills
    for managing day-to-day operations.
  • Effective
    client and people management
    skills, with the ability to motivate a large team.
  • Conflict management
    and
    negotiation
    capabilities.
  • Experience handling
    high-volume fluctuations
    and prioritizing
    RUSH requests
    .
  • Excellent
    interpersonal
    and
    presentation
    skills.
  • Willingness to work in
    rotational shifts
    as per business requirements.
  • Experience in conducting
    process audits
    and updating
    procedure manuals
    .

Interested candidates may share their resumes