
Manager - IT
2 weeks ago
Role & responsibilities
Job Purpose:
System Administrator will be responsible for ensuring that all software systems are working and provide support from developers to end users. She/ he will also be responsible for implementation of software and logical design flow.
Major Accountabilities:
- Monitoring systems and server side software to ensure systems are working.
- Escalating problems pro-actively & Collecting and reporting errors and improvements to appropriate teams.
- Participating in application releases, from development, testing and deployment into production.
- Working with business, developers and quality control teams to resolve and document issues.
- Creating and maintaining a knowledge base, support scripts, documentation and procedures.
- Development of functional specs & ER diagrams.
- Designing of front-end Modules, which include logical flow design.
- Implementation of all software
- Coordinating between the developers and End users.
- Preparing of Training plans and training to the user
- Submission of Weekly work list.
KEY RESULTS AREAS (KRAs)
- Monitoring systems and server side software to ensure systems are working.
- Escalating problems pro-actively & Collecting and reporting errors and improvements to appropriate teams.
- Participating in application releases, from development, testing and deployment into production.
- Working with business, developers and quality control teams to resolve and document issues.
- Creating and maintaining a knowledge base, support scripts, documentation and procedures.
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