
Technical Support Engineer
4 days ago
Looking for a role that combines technology, networking, and customer interaction? We're hiring a Technical Support Engineer to support and demonstrate advanced access control and building management solutions across client sites. If you enjoy problem-solving, hands-on work, and working directly with customers, this is the role for you.
Key Responsibilities
- Provide technical support for Access Control Systems and Building Management Software (BMS).
- Install, configure, and troubleshoot hardware and software components.
- Perform basic network setup (IP addressing, switches, routers, firewalls).
- Assist with on-site project implementation, commissioning, and testing.
- Conduct customer training sessions and product demonstrations.
- Document system configurations, procedures, and troubleshooting steps.
- Ensure high customer satisfaction with timely support and solutions.
- Travel frequently to client sites for support and demos.
Qualifications
- Diploma / Bachelor's degree in Electrical/Electronics,Science, IT, or related field.
- Minimum 3 + years of experience in technical support for Access Control Systems or Building Management Software.
- Hands-on experience with advanced access control systems (controllers, readers, biometric devices, etc.).
- Strong understanding of basic networking.
- Excellent troubleshooting, communication, and customer-handling skills.
- Willingness to travel extensively for site visits and client meetings.
Preferred Skills (Nice to Have)
- Knowledge of BMS integration protocols (Modbus, BACnet, OPC).
- Experience with CCTV, Intrusion Detection, or other Security Systems.
- Familiarity with databases and Windows /Linux server environments.
Job Type: Full-time
Pay: ₹500, ₹800,000.00 per year
Benefits:
- Cell phone reimbursement
- Leave encashment
- Provident Fund
Ability to commute/relocate:
- Kondhwa, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- What is your current notice period ?
Education:
- Bachelor's (Required)
Language:
- English (Required)
Willingness to travel:
- 25% (Required)
Work Location: In person
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