Senior Program Manager

2 weeks ago

Mumbai, Maharashtra, India Aditya Birla Group Full time ₹ 1,50,000 - ₹ 28,00,000 per year

ABC Digital Ltd.

Senior Program Manager

Location: Thane - GCorp, Maharashtra

Formation

Supporting execution of lending strategies across home loans, personal loans, business loans, and investment products.

Assisting in setting up lending-specific customer journeys and contributing to ramp-up of multi-channel sales processes.

Building product knowledge in lending lines by understanding credit policies, documentation, processes, and compliance requirements.

Collaboration

Coordinating with cross-functional teams (Credit, Operations, Marketing, Product) to support effective lending acquisition models.

Supporting initiatives to increase customer lifetime value in lending products and contributing to customer portfolio consolidation.

Engaging with lending SPOCs and internal stakeholders to ensure smoother underwriting and faster turnaround times.

Sales

 Driving execution of sales strategies for lending products by supporting frontline sales teams with tools and enablers.

 Coordinating incentive and payout structures for lending sales teams in alignment with HR and finance.

 Providing sales teams with data-backed inputs on lead quality, approval ratios, disbursement trends, and portfolio performance.

Analysis

 Conducting competitor benchmarking in lending (home loans, PL, BL, LAP) to track products, pricing, and best practices.

 Monitoring and providing feedback on CRM and LMS usage for lending sales and ensuring issues are resolved quickly.

 Supporting process improvements to simplify customer onboarding, document collection, and credit approval in lending channels.

Minimum Experience Level

years

Job Qualifications

Under Graduate

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