Customer Support

Providing accurate information about products or services and guiding customers in making informed decisions. Resolving customer issues and concerns efficiently, ensuring high customer satisfaction. Maintaining a deep understanding of our products, services and policies to address customer concerns effectively. Responding to customer inquiries accurately and...

Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email Maintain an updated knowledge of the organization's products, services, and customer service policies Document customer interactions when necessary, compiling documents and forwarding information to interested parties Explain simply and clearly in response...

Handling Customer Inquiries: Answering questions about products, services, and company policies. Problem Resolution: Addressing and resolving customer complaints, technical issues, and other concerns. Communication: Communicating effectively with customers through various channels (phone, email, chat). Record Keeping: Maintaining accurate records of customer...

Title: Customer Support Associate Freshers WelcomeExperience: 02 years (Freshers encouraged to apply)Good communication skills: (English, Hindi, Marathi)Education : Graduate / Any discipline, BSc, BCA, BBA, BBM, BCOMPassing Year: 2023, 2024 and 2025 onlyJob Type: Full-time / Fresher-friendlyExperience Level: Entry-LevelResponsibilities and Duties:Handle...

Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team.Job...

Maintain and support IT infrastructure including servers, networks, storage, desktops, and security systems.Install, configure, and troubleshoot hardware, operating systems, and software applications.Monitor system performance, identify potential issues, and implement corrective actions.Ensure data security, backup, and disaster recovery processes are in...

Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team....

Answering incoming phone callsResponding to customer emails and online chatFulfilling customer requestsProviding customer supportSelling the company's productsPromoting company newsUsing computer systems to record conversation detailsUpdating customer recordsHandling service issuesActing as the first point of contact for many customersResolving highly...

Responding to customer inquiries and resolving issues in a timely and professional manner Providing product information and assistance to customers Processing orders, returns, and exchanges Handling customer complaints and escalating when necessary Assisting customers with technical support Maintaining accurate customer records and documentation...

Roles and ResponsibilitiesHandle customer calls, emails, and chats to resolve their queries and concerns.Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions promptly.Maintain accurate records of all interactions with customers using CRM software.Collaborate with team members to achieve sales...