Manager (Calling Lead)

7 days ago

Gurgaon, Haryana, India Global Cars Aus Pty Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Title: Calling Lead (L3 Manager)

Location: India (Gurugram / Remote as per business requirement)

Department: C2B / Operations

Company: CARS24

Role Overview

We are looking for a Calling Lead (L3 Manager) who will own and drive the performance of the

calling team responsible for outbound and inbound customer interactions. This role demands a

leader who can manage a large calling floor, improve contact efficiency, ensure quality

conversations, and convert leads into bookings. You will be responsible for productivity, SLA

adherence, training, quality, and consistent performance delivery.

Key Responsibilities

Team Leadership & Performance

- Lead, mentor, and manage a team of calling associates and team leads.

- Drive daily calling targets, productivity benchmarks, and conversion KPIs.

- Conduct performance reviews, coaching sessions, and capability uplift for the calling team.

Operational Ownership

- Oversee daily calling operations including lead allocation, dialer planning, and scheduling.

- Ensure adherence to TATs, SOPs, call quality standards, and compliance processes.

- Track and reduce call drop rates, idle time, and non-productive hours.

Quality & Training

- Monitor call quality through audits, scorecards, and feedback loops.

- Collaborate with Quality/Training teams to design refreshers, playbooks, and upskill initiatives.

- Ensure high customer experience standards across every conversation.

Performance Analytics

- Track daily/weekly/monthly MIS and dashboards for productivity and conversions.

- Identify gaps in lead funnel, quality, or process and take corrective actions.

- Run experiments to improve call efficiency, lead utilisation, and booking rates.Cross-Functional Coordination

- Collaborate with Ops, Sales, Product, and Marketing teams to optimise lead flow.

- Provide insights to stakeholders on customer behaviour, objections, and process improvements.

- Support new initiatives, pilots, and feature rollouts impacting calling operations.

Required Skills & Experience

- 36 years of experience in calling operations, telesales, customer experience, or similar roles.

- At least 12 years of experience leading a calling team or floor (TL/ATL/Manager role).

- Strong understanding of outbound calling processes, dialers, customer funnels, and productivity

levers.

- Data-driven mindset with expertise in Excel/Sheets; familiarity with CRM/dialer tools.

- Exceptional coaching, people management, and communication skills.

- Ability to work in a fast-paced, high-pressure environment with clear ownership.

What We Offer

- Opportunity to run and scale a high-impact calling function at CARS24.

- Ownership-driven culture with freedom to improve processes.

- Collaborative environment with strong cross-functional exposure.

- Fast-growth career path for strong performers.

  • Lead Qualification- Inbound Calling Process

    1 week ago

    Gurgaon, Haryana, India myHQ by ANAROCK Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Location:GurgaonWork Schedule:6-dayJob SummaryWe are looking for a dedicated Inbound Call Centre Executive to manage incoming calls,resolve customer queries, and provide exceptional support on behalf of the company. Theideal candidate should possess excellent communication skills, problem-solving abilities, anda customer-centric approach.Key...

  • Call Quality Analyst

    2 weeks ago

    Gurgaon, Haryana, India Paisabazaar Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Title: Call Quality AnalystCompany: PolicybazaarLocation: GurgaonExperience Required: 2 to 4 YearsLanguages Known: English and any South Indian language (Tamil, Telugu, Kannada, or Malayalam)About the Role:We are looking for an experienced and detail-oriented Call Quality Analyst to join our team at Policybazaar. The ideal candidate will be responsible...

  • Lead Generation Manager

    2 weeks ago

    Gurgaon, Haryana, India Genuine Mantra Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Generate enterprise SaaS leads via cold calling, email & LinkedIn. Engage CXOs, qualify prospects, manage CRM (Salesforce), run outbound campaigns with tools like Apollo, Lusha & Sales Navigator to drive pipeline growth.

  • Call Handler

    7 days ago

    Gurgaon, Haryana, India Amh Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Title: Call Handler Compliance TeamLocation: Work From OfficeWorking Days: 5 Days (2 Rotational Offs)Shift: 247 Rotational UK ShiftsBenefits: Cab Facility ProvidedQualificationsGraduate in any discipline from a recognized university.Minimum 1 year of experience in customer service, call handling, or a similar role.Job DescriptionAs a Call Handler at AMH...

  • Call Center- Representative

    7 days ago

    Gurgaon, Haryana, India Dolphin Consultants Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Job DescriptionWe are hiring Call Center- Representative | Full Time | on role | 05 Days Shift** for one of the leading Life Insurance Company at Gurgaon.Job Title: Executive/Sr. Executive- Online Sales TeamFunction: MarketingReports to:Marketing ManagerShift: - General | 05 Day's Shift**Cab Facility: Yes**Role Objective: -The candidate will be responsible...

  • MANAGER - QUALITY (Call Centre) - Female

    6 days ago

    Gurgaon, Haryana, India Frankfinn Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    The Quality Manager is responsible for monitoring, evaluating, and improving the quality of customer interactions across the call centre. The role ensures that agents deliver excellent customer service, comply with company policies, and meet regulatory and performance standards.•    Key Responsibilities•    Develop, implement, and maintain a Quality...

  • Tele Calling Executive

    1 week ago

    Gurgaon, Haryana, India Tutelage Study Full time ₹ 18,00,000 - ₹ 30,00,000 per year

    Job Description: Telecaller Executive (Education Counselling)Position: Telecaller - Education CounsellingIndustry: EducationLocation: GurugramJob Type: Full-timeAbout the Role:As a Telecaller for Education Counselling, your primary responsibility will be to reach out to prospective students and parents, providing them with information about educational...

  • Team Leader Calling Female

    2 days ago

    Gurgaon, Haryana, India Space Creators Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesLead and guide the calling team to achieve daily and monthly targets.Monitor and improve team productivity and lead quality.Ensure proper follow-ups and coordination with the Sales/Pre-Sales team.Maintain calling records, MIS reports, and CRM data accuracy.Train and motivate team members to enhance communication and conversion...

  • Sales Executive – Calling

    4 days ago

    Gurgaon, Haryana, India Adrianaa services Full time ₹ 3,60,000 - ₹ 4,80,000 per year

    Sales Executive – Calling (Tamil & Telugu Language)Location: Golf Course Extension Road, Sector 66, Gurugram, HaryanaSalary: ₹30,000–₹40,000 per monthExperience: 3–5 years in tele-salesLanguage Requirement: Fluent in Tamil & TeluguCompany Overview:The company is one of India's fastest-growing fintech companies headquartered in Gurugram. We provide...

  • Lead Generation Executive

    4 days ago

    Gurgaon, Haryana, India 3a725240-08b2-4a8c-bc96-995d154361c2 Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    To be responsible for making outbound calls on a daily basis using dataprovided. To work closely with the Manager and Team to ensure leads are within various business sectors. To convert the calls to new business leads.