Guest Service Associate

2 weeks ago

Park Street Kolkata West Bengal, India doma and boma foods pvt ltd Full time ₹ 1,76,000 - ₹ 1,92,000 per year

Position: Guest Service Associate (GSA)

Location: Middleton Street

Working Hours: 10:00 AM - 10:30 PM

Job Summary:

We are seeking enthusiastic and dedicated Guest Service Associate (GSA) to join our team. The ideal candidates will be responsible for providing top-notch customer service, maintaining cleanliness, and ensuring a smooth dining experience for our guests.

Key Responsibilities:

  • Guest Interaction:
  • Strong communication and interpersonal skills.
  • Excellent problem-solving abilities.
  • Attention to detail and a guest-oriented approach.
  • Ability to handle high-pressure situations.
  • Knowledge of the menu, food preparation, and beverages (especially in fine dining).
  • Welcome and assist guests upon arrival.
  • Address guest inquiries, complaints, or concerns promptly and professionally.
  • Provide information about menu items, services, or special events.
  • Service Delivery:
  • Take orders accurately and deliver food and beverages in a timely manner.
  • Ensure the table setting is clean, organized, and properly arranged.
  • Handle billing and payment processing.
  • Upselling and Recommendations:
  • Suggest menu items, beverages, or promotions based on guest preferences.
  • Promote additional services or events hosted by the establishment.
  • Coordination with Team:
  • Communicate effectively with kitchen staff and management for smooth service.
  • Collaborate with other servers or staff to manage high guest volumes.
  • Maintenance and Cleanliness:
  • Maintain cleanliness in the dining and service areas.
  • Ensure compliance with hygiene and safety regulations.

Benefits:

  • Competitive salary
  • Employee meals
  • Opportunity for career growth within the restaurant
  • Friendly and supportive work environment

If you are passionate about hospitality and eager to be part of a team dedicated to delivering an unforgettable dining experience, we would love to hear from you.

Job Types: Full-time, Permanent

Pay: ₹11, ₹16,000.00 per month

Benefits:

  • Food provided
  • Paid sick time

Ability to commute/relocate:

  • Park Street, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • are you fine with working from 10 am - 10:30 pm?

Education:

  • Diploma (Preferred)

Experience:

  • total work: 1 year (Required)

Language:

  • English (Required)

Work Location: In person

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