Guest Service Associate

5 days ago

Park Street Kolkata West Bengal, India doma and boma foods pvt ltd Full time

**Position**: Guest Service Associate (GSA)
**Location**: Middleton Street
**Working Hours**: 10:00 AM - 10:30 PM

**Job Summary**:
**Key Responsibilities**:

- **Guest Interaction**:

- Strong communication and interpersonal skills.
- Excellent problem-solving abilities.
- Attention to detail and a guest-oriented approach.
- Ability to handle high-pressure situations.
- Knowledge of the menu, food preparation, and beverages (especially in fine dining).
- Welcome and assist guests upon arrival.
- Address guest inquiries, complaints, or concerns promptly and professionally.
- Provide information about menu items, services, or special events.
- **Service Delivery**:

- Take orders accurately and deliver food and beverages in a timely manner.
- Ensure the table setting is clean, organized, and properly arranged.
- Handle billing and payment processing.
- **Upselling and Recommendations**:

- Suggest menu items, beverages, or promotions based on guest preferences.
- Promote additional services or events hosted by the establishment.
- **Coordination with Team**:

- Communicate effectively with kitchen staff and management for smooth service.
- Collaborate with other servers or staff to manage high guest volumes.
- **Maintenance and Cleanliness**:

- Maintain cleanliness in the dining and service areas.
- Ensure compliance with hygiene and safety regulations.

**Benefits**:

- Competitive salary
- Employee meals
- Opportunity for career growth within the restaurant
- Friendly and supportive work environment

If you are passionate about hospitality and eager to be part of a team dedicated to delivering an unforgettable dining experience, we would love to hear from you.

**Job Types**: Full-time, Permanent

Pay: ₹11,000.00 - ₹17,000.00 per month

**Benefits**:

- Food provided
- Paid sick time

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Overtime pay

Ability to commute/relocate:

- Park Street, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- are you fine with working from 10 am - 10:30 pm?

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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