Guest Service Associate

22 hours ago

Kolkata West Bengal, India The Vedic Village Spa Resort Full time

Answer, record, log, and process all guest calls, requests, questions, or concerns.
*
- Operate telephone switchboard station.
- Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
- Advisegest of any messages received.
- Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message.
- Receive, record, and relay messages accurately, completely, and legibly.
- Activate/deactivategest room message lights as appropriate.
- Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line.
- Test communications equipment to ensure it works properly.
- Respond to special requests from guests with unique needs.
- Contact appropriate individual or department as necessary to resolvegest call, request, or problem.
- Follow up with guests to ensure their requests or problems have been met to their satisfaction.
- Dispatch bell staff or valet staff as needed.
- Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowleg all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others; support team to reach common goals.
- Comply with quality assurance expectations and standards.
- Stand, sit, or walk for an extended period of time.
- Enter and locate information using computers and/or POS systems.
- Move, lift, carry, push, pull, and place objects weging less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.

**Job Types**: Full-time, Permanent

**Salary**: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Day shift
- Morning shift
- Rotational shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to Relocate:

- Kolkata, West Bengal: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 9051088810

  • Guest Service Associate

    6 days ago

    Kolkata, West Bengal, India Ambuja Neotia Group Full time

    **VACANCY** COMPANY: Ambuja Neotia Hospitality Division POSITION: Guest Service Associate - Banquet experienced SALARY: 12000 - 14500/- PM BENEFITS: PF ESIC & BONUS EXPERIENCE: 01 years experience in Banquet LOCATION: Garia, South 24 PGS **Job Types**: Full-time, Permanent Pay: ₹12,000.00 - ₹14,500.00 per month Work Location: In person

  • Guest Service Associate

    2 weeks ago

    Kolkata, West Bengal, India Dream Jobz Consulting Full time

    A Guest Service Associate is typically a hospitality industry professional who **provides assistance and information to guests or customers of a hotel, restaurant or other hospitality establishment**. Their main goal is to ensure that guests have a positive experience and feel welcomed as well as valued. JOB LOCATION- Laduree, Ballygunge,...

  • Guest Service Associate

    1 week ago

    Kolkata, West Bengal, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25119308 **Job Category**Housekeeping & Laundry **Location**JW Marriott Hotel Kolkata, 4A, J.B.S. Haldane Avenue, Kolkata, West Bengal, India, 700105 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Respond promptly to requests from guests and other departments. Fill cart with...

  • Guest Service Associate

    1 week ago

    Kolkata, West Bengal, India Marriott International, Inc Full time

    **Job Number** 23201357 **Job Category** Housekeeping & Laundry **Location** JW Marriott Hotel Kolkata, 4A, J.B.S. Haldane Avenue, Kolkata, West Bengal, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond promptly to requests from guests and other departments. Fill cart with...

  • Guest Service Associate

    2 weeks ago

    Kolkata, West Bengal, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25069977 **Job Category**Housekeeping & Laundry **Location**JW Marriott Hotel Kolkata, 4A, J.B.S. Haldane Avenue, Kolkata, West Bengal, India, 700105 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Run sold room reports, verify room status, determine discrepant rooms, prioritize...

  • Guest Service Associate

    2 weeks ago

    Kolkata, West Bengal, India Marriott International, Inc Full time

    **Job Number** 24054387 **Job Category** Housekeeping & Laundry **Location** JW Marriott Hotel Kolkata, 4A, J.B.S. Haldane Avenue, Kolkata, West Bengal, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond promptly to requests from guests and other departments. Fill cart with...

  • Guest Service Associate

    13 hours ago

    Park Street, Kolkata, West Bengal, India doma and boma foods pvt ltd Full time ₹ 1,76,000 - ₹ 1,92,000 per year

    Position: Guest Service Associate (GSA)Location: Middleton StreetWorking Hours: 10:00 AM - 10:30 PMJob Summary:We are seeking enthusiastic and dedicated Guest Service Associate (GSA) to join our team. The ideal candidates will be responsible for providing top-notch customer service, maintaining cleanliness, and ensuring a smooth dining experience for our...

  • Guest Services Associate

    3 days ago

    Kolkata, West Bengal, India Marriott International, Inc Full time

    **Job Number** 24144944 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Kolkata, 4A, J.B.S. Haldane Avenue, Kolkata, West Bengal, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...

  • Guest Service Associate

    5 days ago

    Park Street, Kolkata, West Bengal, India doma and boma foods pvt ltd Full time

    **Position**: Guest Service Associate (GSA) **Location**: Middleton Street **Working Hours**: 10:00 AM - 10:30 PM **Job Summary**: **Key Responsibilities**: - **Guest Interaction**: - Strong communication and interpersonal skills. - Excellent problem-solving abilities. - Attention to detail and a guest-oriented approach. - Ability to handle high-pressure...

  • Guest Service Associate

    1 week ago

    Dum Dum, Kolkata, West Bengal, India Meraqui Ventures Pvt Ltd Full time

    **Role Brief**: We are looking to hire a **Guest Service Associate** whose primary responsibility is to ensure that guests have a pleasant experience during their visit. The role involves various tasks, such as greeting guests upon arrival, assisting them in their purchase, handling inquiries and requests, providing information about the offers, resolving...