Admission Counsellor

2 weeks ago

Bengaluru South Karnataka, India Sherwood High Full time ₹ 8,00,000 - ₹ 12,00,000 per year

The Admission Counsellor must build and maintain enduring and enriching relationships with existing as well as prospective members of the School.
1. General Responsibilities

·      Understand and uphold the School's mission, vision, ethos, and policies

·      Stay informed about the School's unique strengths and offerings

·      Use reference materials to address enquiries efficiently

·      Maintain daily logs of calls and emails

·      Respond to all communications promptly

·      Participate in School events and promotional activities

2. Admissions
A. Pre-Admission

·      Record and respond to all types of enquiries (walk-in, online, telephonic)

·      Guide parents through registration and curriculum details

·      Schedule parent interactions and school tours

·      Coordinate academic discussions and assessments

·      Manage appointment scheduling, cancellations, and virtual meetings

·      Assist with optional facilities (e.g., transport)

·      Support parents through the entire admission process

·      Verify submitted documents and follow up on discrepancies

·      Coordinate with Accounts Team for fee payments

B. Post-Admission

·      Maintain admission records and verify documentation

·      Handle admission cancellations

·      Prepare and distribute admission kits

·      Update all data accurately in the ERP system

·      Coordinate mid-term transitions with staff

·      Assist with orientation for new students

·      Ensure smooth completion of formalities and allotments

·      Organize parent meetings when required

·      Collect feedback from parents as needed

3. Parent Relations

·      Maintain records of parent queries and grievances

·      Address academic and non-academic concerns

·      Redirect unresolved queries to the appropriate department

·      Resolve grievances efficiently and escalate when necessary

·      Ensure all queries and grievances are fully addressed

Role Requirements

Qualification: Graduation/Post Graduation in any field. (Business Administration/Marketing preferred)

Experience: 2+ years of experience in Teaching/Education Background preferred. Candidates with experience in Marketing preferred. Candidates having experience in ERP handling preferred.

Skills: Computer literacy (Excel knowledge essential), Excellent soft skills, Multitasking, Crisis Management

Qualities: Team player, Persuasive, Assertive, Result oriented

Key Performance Indicators

● Performance Ratio (Enquiries to Admissions)

● Complete and accurate maintenance and updating of data

● Quality of interactions with students

● Quality of interactions with parents

● Proactiveness

● Precision in performance

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