Sales Manager

1 week ago

Mumbai, Maharashtra, India Policybazaar Full time ₹ 5,00,000 - ₹ 25,00,000 per year

Job Title: Sales Manager

Location: Gurgaon & Chennai

Job Summary:

The Telesales Manager will be responsible for leading, managing, and motivating a telesales team of around 100+ Executives & Assistant Manager to achieve sales targets, ensure excellent customer service, and drive business growth. This role involves performance monitoring, training, coaching, and implementing effective sales strategies to maximize productivity.

⸻

Key Responsibilities:

Team Leadership & Management


• Lead, mentor, and manage a telesales team of 100+ executives & Assistant Manager .


• Set daily, weekly, and monthly sales targets for individuals and the team.


• Monitor performance, provide regular feedback, and conduct performance reviews.


• Ensure the team follows company sales scripts, compliance policies, and quality standards.

Sales & Strategy


• Develop and implement telesales strategies to drive revenue and meet business objectives.


• Identify opportunities to upsell, cross-sell, and retain customers.


• Track KPIs such as call volumes, conversion rates, lead generation, and revenue.


• Analyze sales data and prepare regular reports for senior management.

Training & Development


• Provide training and coaching to improve communication, sales techniques, and product knowledge.


• Onboard new hires and ensure smooth integration into the team.


• Identify skill gaps and arrange refresher training sessions.

Operations & Process Management


• Ensure efficient use of CRM systems, call scripts, and sales tools.


• Monitor call quality, customer interactions, and adherence to compliance standards.


• Manage shift scheduling, attendance, and team discipline.


• Work closely with marketing and operations teams to support lead generation and customer engagement initiatives.

⸻

Key Skills & Competencies:


• Strong leadership and people management skills.


• Excellent communication, negotiation, and interpersonal skills.


• Ability to handle high-pressure sales environments.


• Data-driven decision-making with strong analytical skills.


• Proficiency in CRM systems and MS Office tools.

⸻

Qualifications & Experience:


• Graduate/Postgraduate in Business Administration, Marketing, or a related field.


• 5–8 years of telesales/inside sales experience with at least 7-10 years in a managerial role.


• Proven track record of managing large telesales teams (100+ people).


• Experience in [insert industry: BFSI, Telecom, EdTech, etc.] preferred.

If you or someone you know fits the bill, drop your CV at

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