Business Analyst

About BNP Paribas India Solutions
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union's leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group
BNP Paribas is the European Union's leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group's commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business Line/Function
Cybersecurity & Digital Fraud Department's mission aims to structure, strengthen and harmonize IT risk management and cybersecurity for the overall BNP Paribas Group (approximately 30 entities) and:

• Defining the vision and strategy for IT risk management and cybersecurity, and ensuring the implementation of this strategy within the Group's operating entities,
• Monitoring the security of the Group's information systems,
• Steering the IT Continuity and Resilience strategy and methodological framework.

The evolving Cyberthreats landscape increases the security risk of financial sector, that leads BNP Paribas to strengthen its Cybersecurity maturity, IT risk management and Operation Resilience.

You will be part of IT Group Cybersecurity & Digital Fraud department.

Job Title
IT Continuity & GRC Tooling Business Owner
Date
Sep 2025

Department
IT

Location:

Chennai/Bangalore

Business Line / Function
CDF

Reports To
(Direct)

Grade
(if applicable)

NA

(Functional)

Number Of Direct Reports
NA

Directorship / Registration
NA

Position Purpose

You will be part of IT Group Cybersecurity & Digital Fraud department In India.

You will play a key role to develop India platform, ensuring core IT Continuity activities are performed by all the entities of the Group in compliance to the Group IT Continuity, Cyber security and IT Risk framework enabling the adequate protection of BNP Paribas.

Responsibilities
Functional Specifications

• Draft functional specifications for enhancements to existing IT Continuity modules in ServiceNow (e.g., Asset Classification, Recovery Plans, Exercises, Dashboards), as well as for new modules related to IT Continuity (e.g., Datacenter Recovery Plans / Exercises).
• Define screen layouts, business rules, and workflows tailored to resilience processes.
• Collaborate with the IT Continuity module product owner and development teams to assess and validate the technical feasibility.

Development & Integration Follow-up

• Actively participate in Agile ceremonies (e.g., weekly meetings, UAT sessions, story reviews) for continuity-related tooling projects.
• Monitor development progress and promptly raise alerts in case of deviations or functional gaps.
• Validate prototypes and interim versions of continuity modules.

Functional Testing & Validation

• Design functional test plans and scenarios for IT Continuity modules before the go live.
• Execute tests or coordinate testing campaigns with end-users (e.g., ICRO, Asset Managers, Asset Owners).
• Identify, document, and track defects through to resolution.
• Validate test results prior to production deployment.

User Training & Support

• Promote effective user adoption of the IT Continuity modules.
• Contribute to the creation of training materials, including user guides and knowledge base articles in ServiceNow.
• Establish functional support channels (e.g., reference users, FAQs, dedicated helpdesk)
• Gather and analyze user feedback to enhance tool usability and relevance.

Technical & Behavioral Competencies

• Ability to collaborate – Teamwork – Professionalism.
• Respect for Diversity & Inclusion.
• Ability to analyze, synthetize / simplify.
• Ability to work autonomously, improve assessment methodologies, and anticipate stakeholder needs.
• Strong ability to present complex technical and functional information clearly to both technical and non-technical audiences.
• Familiarity with Agile methodologies and active participation in Agile ceremonies (e.g., UAT, story reviews).
• Experience in creating training materials, facilitating user adoption, and managing functional support channels.

Skills Referential
pecific Qualifications
(if required)

Behavioural Skills: (Please select up to 4 skills)

Ability to analyze, synthetize / simplify

Ability to work autonomously, improve assessment methodologies, and anticipate stakeholder needs.

Ability to collaborate – Teamwork – Professionalism.

Choose an item.

Transversal Skills: (Please select up to 5 skills)

Strong ability to present complex technical and functional information clearly to both technical and non-technical audiences.

Familiarity with Agile methodologies and active participation in Agile ceremonies (e.g., UAT, story reviews).

Experience in creating training materials, facilitating user adoption, and managing functional support channels.

Ability to work autonomously, improve assessment methodologies, and anticipate stakeholder needs.

Choose an item.

Education Level
Bachelor's degree in computer science, Information Technology, or a related field. A master's degree is a plus.

Experience Level

Minimum of 5 years of experience in IT, including at least 3 years in IT Continuity, Resilience, or GRC tooling.

Other/Specific Qualifications (if Required)
Tooling Expertise:
Familiarity with ServiceNow or similar platforms, especially in designing workflows, business rules, and dashboards.

Technical Knowledge:
Strong understanding of IT infrastructure (servers, networks, storage), virtualization, cloud services, and cybersecurity best practices.

Language Skills
Fluent in English (spoken and written) for documentation and stakeholder communication.

Intermediate proficiency in French is highly desirable for collaboration with local teams and end-users.