Salesforce Business Analyst

5 days ago

Greater Kolkata Area, India Devlats Pvt Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Title : Salesforce Business Analyst + CPQ
Experience Required : 8+ Years (Sales Cloud, CPQ, Service Cloud)
Work Mode : Remote (Work from Home)
Role Summary
We are seeking an experienced
Salesforce Business Analyst with CPQ expertise
to join our team. The ideal candidate will have over 8 years of relevant experience working with Salesforce, specifically in
Sales Cloud, Service Cloud
, and
CPQ
. This role requires a deep understanding of
order management and fulfillment processes
, along with the ability to design and implement scalable solutions using Salesforce best practices.

Key Responsibilities

  • Analyze and understand business requirements related to the fulfillment process and propose optimized system and business workflows.
  • Design, prototype, build, document, and support solutions for Salesforce Order Management and Fulfillment capabilities including configurations, customizations, and system integrations.
  • Translate complex business requirements into detailed specifications and oversee development activities to ensure the delivery of integrated and functional solutions.
  • Create and maintain comprehensive functional documentation including requirement specifications and process flows.
  • Provide ongoing system administration and support for customized Salesforce applications including user access, security, custom objects, and automation workflows.
  • Apply in-depth knowledge of Salesforce Sales Cloud functionalities.
  • Demonstrate expertise in quote-to-order processes including :
  • Product Setup
  • Product Options
  • Product Configuration & Rules
  • Pricing & Discounting
  • Quote Templates
  • Work with automation tools like Process Builder, Workflows, Formulas, Flows, Assignment Rules, and Advanced Approvals.
  • Understand and implement integrations with Salesforce using REST/SOAP APIs.
  • Possess hands-on experience in SFDC integrations with middleware and third-party systems.
  • Maintain a strong customer focus with an ability to navigate ambiguous requirements and adapt quickly to changes.
  • Apply a solution-oriented mindset to effectively solve business and system-related challenges.
  • Be proactive and adaptable to meet evolving project requirements and global business objectives.

Education & Certifications

  • A minimum of 8+ years of hands-on experience working on the Salesforce platform.
  • Proven experience in implementing fulfillment processes, including working with middleware and third-party integrations.

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