Process Excellence Manager

1 day ago

Hyderabad, Telangana, India Tech Mahindra Full time ₹ 12,00,000 - ₹ 36,00,000 per year

The jobholder is responsible to manage, the implementation, and the maintenance of process excellence and continuous improvement engagements across the organization. Also liaise with a range of internal stakeholders across different department and locations involving them to participate and deliver to the CI initiatives other initiative/implementations as needed per the business requirements. This will be an individual contributing role and strong domain expertise is preferred.

Main Responsibilities:

  • Review status on the CI implementation and drive initiatives as needed
  • Track, analyse and find out internal efficiency by analysing operations KPIs default
  • Analysis, track and figure fully the quality standards of the customers' satisfaction drop and enhancements recommendations
  • Contact, check and know the reasons of customers leaving reasons and act as the voice of the customer.
  • Drive and lead the quality metrics as a target for different processes.
  • Manage, monitor and analyse process performance on Call Quality, FCR, CSAT and other relevant qualitative and quantitative metrics to implement metric improvement projects
  • Implementing Lean programs, Kaizen programs across the programs
  • Maintain reporting timelines and targets to ensure efficiency
  • Support and asses process owners in managing their processes by doing metric management, helping them identify areas of opportunity and working towards improving the same, using improvement methodologies (Six Sigma / COPC / ISO / Lean Sigma / DFSS).
  • Process mapping and identifying nonvalue add steps to create lean and agile processes
  • Responsible for identifying business problem areas and aligning themselves to the pain areas through Continuous Improvement Projects
  • Responsible for working with the client's Business excellence & Operations teams to hunt down processes for RPA & conducting initial RPA process investigation, priority, assessment & fitment analysis.
  • Act as customers' key contact and guide them through the analysis process and become their trusted advisor on process improvement.
  • Strengthen and enhance internal and external processes to make them more efficient and effective by identify process improvement/re-engineering opportunities
  • Supervise and Work on process improvements through quality initiatives and Six Sigma methodology.
  • Mentor and develop the team including regular performance reviews and appraisals if aligned
  • Manage, supervise Process Improvement and Adherence, Process Standardization
  • Ensure key issues related to process is reported and corrective action are taken.
  • Manage and lead Coaching/ imparting skills to on quality tools, six-sigma, lean, Kaizen/Trainings for team on developmental activities.
  • Ensure continuous monitoring of trends in the market and provide advice to leadership on potential initiatives
  • Maintain confidentiality in all matters related to work and information.
  • Perform any other duties assigned to him/her related to the nature of the work

  • Process Excellence Manager

    3 weeks ago

    Hyderabad, Telangana, India, Telangana Sutherland Full time

    Sutherland is seeking an organized and reliable person to join us as a Process Excellence Manager - Insurance Vertical. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Responsibilities: Continuous Improvement...

  • Manager Business Process Excellence

    1 week ago

    Hyderabad, Telangana, India Nxtwave Disruptive Technologies Full time

    Manager Business Process Excellence & AssuranceRole PurposeTo lead NxtWave's Business Process Excellence & Assurance function - driving operational excellence, execution discipline and continuous improvement across the organisation. The role focuses on building data-led, scalable and efficient business processes that enable consistent delivery and sustained...

  • Process Excellence Director

    1 week ago

    Hyderabad, Telangana, India GE VERNOVA Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    **Job Description Summary****The Global Process Excellence Leader develops and implement strategic initiatives to optimize processes crucial to Commercial Operations teams for the formulation of effective proposals. Adopts collaborative approach with diverse departments, to improve/create global tooling delivering technical Statements of Work, cost...

  • Process Excellence Director

    6 days ago

    Hyderabad, Telangana, India GE Vernova Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job Description SummaryThe Global Process Excellence Leader develops and implement strategic initiatives to optimize processes crucial to Commercial Operations teams for the formulation of effective proposals. Adopts collaborative approach with diverse departments, to improve/create global tooling delivering technical Statements of Work, cost evaluations,...

  • Process Excellence Lead

    1 week ago

    Hyderabad, Telangana, India Tech Mahindra Full time ₹ 1,04,000 - ₹ 13,08,780 per year

    Lean Six Sigma GB certification is a must with implementation experience on driving Six-Sigma projects. Minimum 2 years of experience in CI implementation as wellMain Responsibilities:Review the status of the CI implementation and drive initiatives as neededTrack and find out internal efficiency by analysing operations KPIsAnalyse, track and identify root...

  • Quality and Process Excellence Lead

    7 days ago

    Hyderabad, Telangana, India Wipro Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    Voice/ Non-Voice: Non VoiceShift:Mostly General Shift, but require flexibile working as per business requirementQualification : Graduate/PG (BE / B Tech/ MBA/ B.Stat from a Premier Institute)Experience : Minimum 4 + years as Quality & Process Excellence/ Consulting practitioner & total 9 -10 years of overall ExperienceExperience Breakup:-Quality / Process...

  • Social Media Manager

    2 weeks ago

    Hyderabad, Telangana, India Hiring Manager Full time ₹ 3,58,496 - ₹ 5,69,232 per year

    SKILLSCommunication SkillsSocial media planningClient handlingAccount ManagerClient Engagementcontent writingpostingsSocial MediaSocial Media ManagerSocial media specialistJOB DESCRIPTIONJob descriptionCompany DescriptionDigital Mojo is a digital marketing agency located in Banjara Hills. We have beendelivering relentless value to businesses since 2012...

  • Senior Process Excellence Manager

    3 weeks ago

    Hyderabad, Telangana, India, Telangana Wipro Full time

    Shift : General Shift, All 5 Days WFOStrong functional knowledge of Six Sigma, Statistical tools, Quality& Process re-engineeringExposure to ISO, CMMi or COPC will be added advantageConsulting experience in Shared Services Set up/BPO space is desirableSingle point of contact for Quality Support of Client Account(s).Connect and collaborate with Client PgMs...

  • Process Excellence Senior Associate

    3 days ago

    Hyderabad, Telangana, India Dtcc Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster...

  • Quality and Process Excellence lead

    3 days ago

    Hyderabad, Telangana, India Wipro Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job DescriptionJob Title: Quality and Process Excellence leadReq Id: 99048City: HyderabadState/Province: TelanganaPosting Start Date: 10/8/25Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs....