Process Excellence Director
1 week ago
The ideal candidate will have an extensive experience in Deal Desk operations and process improvement with a technical exposure in the Grid Software space and products. The candidate should be a keen learner with process improvement experience and an ability to conduct change to manage initiatives impacting a diverse team based in regions that are responsible for building proposalsJob Description
· Master the proposal workflow, use lean practices to conduct change and drive sustainable improvements.
· Implement effective return of experience process promoting engagement of all ITO and OTR team members allowing collection of actionable learnings to enable the dissemination of lessons learned and to adjust process and artefacts.
· Implement mechanism allowing structured engagement of Comm Ops and limiting rework
· Develop standard proposal delivery models between the regions and CoE, governance and metrics including SLA's and performance measures.
· Define one piece flow information process from resource assignment (DD1) till Transfer to Delivery teams (DD3)
· Establish and execute plan for the maximizing use of Best Cost Resources (BCR) for proposal development.
· Create services and support standard offerings and ensure these are implemented
· Maintain / Establish KPIs for the team. Ensure adoption and buy in for all new processes
Additional InformationRelocation Assistance Provided: No
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