Customer Relationship Executive

2 weeks ago

Panjim, Goa, India SMVV Edutech Adviosry Pvt Ltd Full time ₹ 4,20,000 - ₹ 6,00,000 per year

About Us:

At SMVV Edutech Advisory Pvt Ltd, we are your trusted partners in achieving financial success. We leverage our in-depth knowledge of the financial landscape to help individuals and families secure the best loan options and strategically utilize government schemes. Our goal is to empower our clients to build a strong and sustainable financial foundation for their future.

Position Overview:

The Customer Relationship Executive is responsible for managing client interactions, addressing queries, and ensuring a smooth customer experience. The role includes coordinating with internal teams, maintaining customer satisfaction, and handling basic inside-sales activities.

Responsibilities:

  • Build and maintain strong relationships with customers.
  • Handle customer queries, concerns, and feedback promptly.
  • Follow up with clients to ensure satisfaction with products/services.
  • Coordinate with internal teams (sales, operations, support) for smooth customer service.
  • Maintain customer records and update information in CRM/software.
  • Resolve issues professionally and ensure a positive customer experience.
  • Assist in onboarding new clients and guide them through processes.
  • Identify customer needs and share upselling or cross-selling opportunities with the sales team.
  • Prepare reports on customer interactions, feedback, and follow-ups.
  • Ensure timely communication with clients via calls, emails, and messages.

Requirements:

  • Good communication and interpersonal skills.
  • Customer-focused attitude and problem-solving skills.
  • Basic computer knowledge and familiarity with CRM tools (preferred).
  • Ability to work in a team and handle customer escalations calmly.
  • Previous experience in customer service or relationship management is a plus.

Job Type: Full-time

Pay: ₹20, ₹35,000.00 per month

Application Question(s):

  • What is your current or last drawn CTC?
  • What is your notice period?

Work Location: In person

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