Executive - Customer Service

2 days ago

Vapi, Gujarat, India b85e3f5a-7283-42b4-bed7-17ebd918a366 Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Role & responsibilities

  • Create sales orders in the system upon receipt of purchase orders, proforma invoices, or sample requisition forms through email or hard copy.
  • Enter and update purchase order inputs in the order status tracker to prepare customer service reports and monitor delivery reliability.
  • Coordinate with the Sales Team for creation of new customer/consignee codes and manage documentation such as drawings or TPI approvals.
  • Upload quotations in coordination with the Sales Team as per the purchase order price and conditions.
  • Circulate sales order details to the Planning Team and Sales Representatives.
  • Send order confirmations to customers after receiving production schedules from Planning within stipulated timelines.
  • Maintain regular communication with customers and internal teams for schedule optimization and order status updates.
  • Prepare and circulate dispatch outward advice daily, based on confirmed delivery schedules.
  • Coordinate with Quality Control (QC) and Outbound Logistics teams to ensure timely dispatch of materials and share dispatch confirmations with customers.

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