Client Services Manager
2 days ago
Job Descriptions: -
- A bachelor's degree in a relevant field, such as marketing, business administration, communication, or customer relationship management.
- Preferred 1+ years of experience with Car Dealers / or Automobile Industry.
- Well verse with RTO Process like Name change/ Hypothecation / PT tax / Challan / online payouts etc.
- Fluency in English, Hindi and at least one regional language.
- The ability to work efficiently under pressure and with Team
- Soft skills such as patience, adaptability, and empathy.
- If experience then well verse with CRM
- Excellent organizational and time management & Communication skills.
Key Responsibilities
- Sharing daily MIS to Client and Management
- Update client all latest GR and RTO Notices
- Update client about the RTO Status – In process / Hold / Drop / Document Pending / In Disbursement Stage
- If needed speak to RTO vendors to update the escalated case or emergency case to client.
- Establish and maintain positive relationships with existing clients.
- Provide prompt, efficient, and satisfactory responses to client inquiries.
- Identify opportunities for improving the clients experience and provide feedback to relevant teams and departments. Like wishing them on New Year / Various festivals / on Co Anniversary Date etc.
- Analyses client's data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies.
- Collaborate with other departments (marketing, sales, logistics, and product development) to optimize the existing client experience journey.
- Managing RTO INPUT with help of team
Job Types: Full-time, Permanent
Pay: ₹18, ₹25,000.00 per month
Benefits:
- Flexible schedule
Work Location: In person
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