Client Services Manager

2 days ago


Andheri East, Maharashtra, India CRP Training and Development Private Limited Full time ₹ 1,80,000 - ₹ 3,00,000 per year

Job Descriptions: -

  • A bachelor's degree in a relevant field, such as marketing, business administration, communication, or customer relationship management.
  • Preferred 1+ years of experience with Car Dealers / or Automobile Industry.
  • Well verse with RTO Process like Name change/ Hypothecation / PT tax / Challan / online payouts etc.
  • Fluency in English, Hindi and at least one regional language.
  • The ability to work efficiently under pressure and with Team
  • Soft skills such as patience, adaptability, and empathy.
  • If experience then well verse with CRM
  • Excellent organizational and time management & Communication skills.

Key Responsibilities

  • Sharing daily MIS to Client and Management
  • Update client all latest GR and RTO Notices
  • Update client about the RTO Status – In process / Hold / Drop / Document Pending / In Disbursement Stage
  • If needed speak to RTO vendors to update the escalated case or emergency case to client.
  • Establish and maintain positive relationships with existing clients.
  • Provide prompt, efficient, and satisfactory responses to client inquiries.
  • Identify opportunities for improving the clients experience and provide feedback to relevant teams and departments. Like wishing them on New Year / Various festivals / on Co Anniversary Date etc.
  • Analyses client's data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies.
  • Collaborate with other departments (marketing, sales, logistics, and product development) to optimize the existing client experience journey.
  • Managing RTO INPUT with help of team

Job Types: Full-time, Permanent

Pay: ₹18, ₹25,000.00 per month

Benefits:

  • Flexible schedule

Work Location: In person


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