Client Service Officer

15 hours ago


Andheri East, Maharashtra, India CRP Training and Development Private Limited Full time ₹ 1,50,000 - ₹ 3,00,000 per year

Greeting All......

Job Opening - Background Verification Client Servicing

Key Responsibilities -

Client Communication:

Act as the main liaison between clients and the verification team.

Respond promptly to client inquiries via phone, email, and in-person.

Provide updates on the status of background checks and resolve any issues that arise.

Process Management:

Manage the entire background verification process from initiation to completion.

Ensure all verification requests are processed accurately and efficiently.

Coordinate with various departments to gather necessary information and documentation.

Quality Assurance:

Review reports for accuracy and compliance with client specifications.

Identify discrepancies and work with relevant teams to resolve them.

Documentation and Reporting:

Maintain detailed records of client interactions and background check results.

Prepare and present reports to clients, highlighting key findings and insights.

Client Relationship Management:

Build and maintain strong relationships with clients to foster loyalty and satisfaction.

Conduct regular check-ins to gather feedback and identify areas for improvement.

Qualifications:

1 -2 years of experience in client servicing in background verification industry.

Strong understanding of background check processes and compliance regulations.

Excellent communication and interpersonal skills.

Detail-oriented with strong analytical abilities.

Proficient in Microsoft Office Suite.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Commuter assistance
  • Flexible schedule

Work Location: In person


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