Assistant Manager

2 days ago

Agra, Uttar Pradesh, India Bajaj Finance Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Assistant Manager - Debt Management Services - DCC 

Job Purpose 

This position is open with Bajaj Finance Ltd.

First link of management between the executors (field staff) and management. An effective communicator with exceptional relationship management skills and the ability to relate to people at all levels of business and management. Responsible for the delivery of business AOP objectives for the assigned geography.

Duties and Responsibilities 

Principal Accountabilities- Achieving business numbers with the assigned line of channels (based on location and market potential).
- People Management (Off roll)Hiring, retention & productivity.
- Sales governance through compliance of systems and processes.
- Responsible for tracking, managing & controlling PDD requirement compliance.
- Reduction in customer complaints & cancellation by ensuring that no miss-selling is being done.
- Understanding of CRM -
- Effectively engage with Credit, Operations, Risk & within 2W/3W teams.
- Ensure TAT is maintained for case processing.

Major Challenges- Training of self and team.
- Hiring the right candidate.
- Smooth onboarding to help settle the employee well in BFL.
- Smooth onboarding of new dealer/partner with BFL.
- Retention of off-roll staff.

Decisions- Hiring of off-roll staff.
- Approvals by coordinating with internal stakeholders (e.g., clearing cases).
- Lead allocation.
- Field activity planning and closure.

Interactions  Internal Clients- Connect with various internal departments (product, credit, operations, RCS & compliance) to process files.
- Connect with HR department for hiring & retention.
External Clients- Engaging with customers.
- Mapping of market competition.

Dimensions  Financial Dimensions- From 45 to 70 cases MOM (depending upon location and market potential).
Other Dimensions- Total Team Size9
- Number of Direct Reports5 to 9
- Number of Indirect ReportsNA
- Number of Outsourced Employees5 to 9
- Number of Locations1 to 4
- Number of Products1 (Two Wheeler Loan)

Required Qualifications and Experience 

Skills and Knowledge  Educational Qualifications- Graduate / Post Graduate
- Good command of Excel is essential.
Work Experience- 1 to 3 years of relevant experience in managing a team.
- Result-oriented - Go-getter attitude is a must.
- Should have a collaborative work style to engage with peers & colleagues across the company.
- Excellent team management & interpersonal skills.
- Excellent command over communication skills.
- Highly ambitious & self-motivated.

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