Assistant Manager physical security

2 days ago

Agra, Uttar Pradesh, India Teleperformance (TP) Full time

Responsibilities:

  • Ensure that written processes and procedures are available for every operational activity, with periodic revisions as needed.
  • Ensure the Security Team provides guidance and assurance to staff, building a reputation for operational excellence.
  • Manage and enhance the effectiveness and efficiency of support services (visitor management, material management, escorting, access control, alarm response, emergency response, surveillance, etc.), ensuring no undue complaints from customers.
  • Maintain a professional outlook for the entire security team through close monitoring and taking corrective actions.
  • Ensure compliance with the Site Security Activity Planner (SSAP) within the given timeline.
  • Conduct regular briefings, provide coaching, and ensure timely refreshers for all security team members.
  • Ensure no compromise in post manning, prepare the duty roster, and update all with changes as required.
  • Regularly update time & attendance and leave records in the workday application.
  • Ensure minimal overtime without exposing the business to risk.
  • Distribute routine operations reports to all concerned parties and assist in MIS.
  • Keep line managers informed of internal and external issues or events that may potentially impact GIA's operations by maintaining close vigilance.
  • Record all abnormal instances in the LIR format and investigate, recommend corrective actions.
  • Ensure an effective material management process with no undue non-compliances.
  • Ensure an effective visitor management process with no undue non-compliances.
  • Maintain all records according to standards, fulfilling statutory and regulatory requirements.
  • Provide prompt, professional, and effective assistance to all internal and external customers.
  • Assist in performance appraisals by keeping records of all positive and negative instances of each team member.
  • Ensure all team members complete mandatory training on time.
  • Hold all team members accountable for their non-compliances.

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