Customer Service Associate

1 week ago


Nagercoil, Tamil Nadu, India Unlimited V Mart Retail Ltd Full time ₹ 1,20,000 - ₹ 1,80,000 per year

Job description

  • Maintain an updated knowledge of the organization's products, services, and customer service policies
  • Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email
  • Document customer interactions when necessary, compiling documents and forwarding information to interested parties Explain
  • simply and clearly in response to customer questions and check for customer understanding and acceptance
  • Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits.

Qualification :

  • Friendly and welcoming manner with clients and other members of the customer service team
  • Extensive knowledge of the company's policies, procedures, goods and services Familiarity with customer-relationship management (CRM) software programs
  • Ability to explain complex concepts in a clear, simple manner to customers
  • Strong command of written and verbal English,Excellent organizational and multitasking skills
  • Ability to maintain a calm and polite manner in stressful situations
  • Willingness to cooperate with customers and management to resolve any issues that may arise

Job Type: Full-time

Pay: ₹12, ₹15,000.00 per month

Benefits:

  • Health insurance
  • Life insurance
  • Provident Fund

Ability to commute/relocate:

  • Nagercoil, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Secondary(10th Pass) (Required)

Experience:

  • total work: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person



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