Cloud Program Manager, ITSCM

Bangalore, Karnataka, India

The objective of Operational Resilience is to protect our people, customers and brand by sustaining critical customer services at acceptable levels while responding to expected and unexpected disruptions and adapting to changes in our operating environment. This position is associated with the discipline of IT Service Continuity Management (ITSCM) & IT Resilience (ITR) and enables AXA XL to build and maintain appropriate levels of resilience and readiness within our core business functions and their critical services and ensures regulatory and AXA Group compliance. This position is responsible for overseeing a variety of activities and supporting the Head of ITSCM in fulfilling AXA XL's global requirements for Information Technology Service Continuity and Disaster Recovery. It plays a pivotal role in assessing and validating the organization's capabilities to respond effectively to disruptive events. The Cloud Program Manager will play a critical role in ensuring that our technical recovery strategy. documentation aligns with IT Service Continuity Management (ITSCM) & IT Resilience (ITR) standards. This position will represent ITSCM in various technical committees, providing guidance on adherence to established standards and contributing to the development of a resilient cloud architecture. The role is essential in maintaining compliance with regulatory requirements and industry best practices, thereby supporting AXA XL's operational resilience objectives, and support other leads facilitating tests and exercises with business and IT teams across diverse geographical locations. Additionally, this position is expected to build an effective relationship with other functions within Security to address various other transversal topics around the Security aspects of AXA XL's 3rd parties/vendors. This position is also responsible to manage and the ITSCM & ITR Standards for the Cloud and other process documentation and dashboards/reports and supports the execution of controls and processes that contribute to the success of the overall program. As a Program Manager should have the capability, experience and skills to lead the junior team members, take on difficult conversations to defend our position as on our controls; should have a structured approach and ability to manage the involved senior stakeholders effectively. Can lead the assigned responsibilities self-directedly and take ownership of their assigned program components as per the annual strategic plan.

What You'll Be DOING
What will your essential responsibilities include?

• Lead governance and ensure compliance of technical recovery documentation prepared by IT teams in accordance with ITSCM standards.
• Conduct regular reviews and updates of documentation to reflect changes in technology, processes, and business requirements.
• Act as the ITSCM representative in technical committees, advocating for best practices and standards within Azure cloud architecture.
• Collaborate with stakeholders to align technical strategies with organizational resilience goals.
• Provide leadership and oversight on technical standards to be followed within the Azure cloud environment, ensuring alignment with industry standards such as ISO 22301 and NIST guidelines.
• Monitor adherence to regulatory requirements and AXA Group standards related to IT resilience and service continuity.
• Develop and implement disaster recovery plans specific to cloud architecture, ensuring that critical services can be promptly restored in the event of a disruption.
• Facilitate business impact analyses and risk assessments to identify critical IT systems and applications.
• Build effective relationships with cross-functional teams, including Global Technology, Procurement, Third Party Risk Management, and Security functions to ensure comprehensive coverage of resilience topics.
• Communicate effectively with senior management and stakeholders regarding technical recovery strategies and standards.
• Coordinate and execute disaster recovery exercises and tests, ensuring that recovery processes are validated and documented.
• Track improvements and issues identified during exercises, working towards resolution and continuous improvement of ITSCM practices.
• Provide guidance and training to junior team members on ITSCM standards, technical recovery documentation, and Azure cloud resilience best practices.
• Promote a culture of resilience and preparedness within the organization.
• Stay abreast of emerging trends and technologies in cloud architecture and resilience to inform best practices and standards.
• Contribute to the development and implementation of ITSCM methodologies and tools that enhance organizational resilience.
• Contribute to and help drive strategic ITSCM/DR initiatives.
• Ability to interface with Senior IT Managers

You will report to Program Lead, ITSCM & ITR - Operational Resilience.

What You Will BRING
We're looking for someone who has these abilities and skills:

Required Skills And Abilities

• Experience in IT operations, infrastructure and/or change management, including 3rd party vendors/suppliers.
• Relevant years of experience in cloud architecture, specifically with Azure. Experience in IT Service Continuity Management, disaster recovery, or related fields is preferred.
• Insurance, Reinsurance, or Financial Services Industry experience a plus.
• BA/BS degree in Computer Science, Information Technology, Engineering, or a related field; master's degree preferred.
• Relevant certifications such as Microsoft Certified: Azure Solutions Architect Expert, ITIL, or equivalent is highly desirable.
• Excellent understanding of ITSCM principles, cloud architecture, and resilience strategies.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across teams.
• Ability to travel up to 10% to domestic and international locations.
• Ability and motivation to work in a agile environment to support the team and our stakeholders when mostly required, such as during a response to business interruption events or accelerated risk response priorities.

Desired Skills And Abilities

• Ability to communicate with upper management/executive level.
• Solid interpersonal skills to interface with operational managers, staff and 3rd party vendors.
• Working knowledge of personal computers and MS-Office applications, including Word, Excel, PowerPoint, Project, Visio and Outlook.
• Solid understanding of Azure services, disaster recovery planning, and relevant technologies (e.g., virtualization, data replication).
• Familiarity with industry standards and frameworks related to IT resilience (e.g., ISO 22301, NIST).

Who WE Are
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at

What we OFFER
Inclusion
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential.
It's about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at AXA XL is an Equal Opportunity Employer.

Total Rewards
AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.

For more information, please see