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Bengaluru, India ISG (Information Services Group) Full timeProgram Manager Job Description Overview: The Program Manager is a crucial role within the organization, responsible for overseeing and managing program activities, projects and other day to day activities. This position requires a blend of strong organizational, communication, and project management skills, along with the ability to effectively...
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Program Manager
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Bengaluru, India ISG (Information Services Group) Full timeJob Title: Program ManagerJob Description:We are seeking an experienced and proactive Program Manager to lead and oversee multiple projects within our organization. The ideal candidate will be responsible for delivering complex programs on time, within scope, and within budget while ensuring alignment with strategic business goals. The Program Manager will...
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Program Manager
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Bengaluru, India ISG (Information Services Group) Full timeProgram Manager Job DescriptionOverview:The Program Manager is a crucial role within the organization, responsible for overseeing and managing program activities, projects and other day to day activities. This position requires a blend of strong organizational, communication, and project management skills, along with the ability to effectively collaborate...
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Program Manager
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Bengaluru, Karnataka, India ISG (Information Services Group) Full timeJob Title: Program Manager Job Description: We are seeking an experienced and proactive Program Manager to lead and oversee multiple projects within our organization. The ideal candidate will be responsible for delivering complex programs on time, within scope, and within budget while ensuring alignment with strategic business goals. The Program Manager will...
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Program Manager
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Bengaluru, Karnataka, India ISG (Information Services Group) Full time ₹ 20,00,000 - ₹ 25,00,000 per yearDescriptionJob Title: Program ManagerJob Description:We are seeking an experienced and proactive Program Manager to lead and oversee multiple projects within our organization. The ideal candidate will be responsible for delivering complex programs on time, within scope, and within budget while ensuring alignment with strategic business goals. The Program...
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Program Manager
3 days ago
Bengaluru, India ISG (Information Services Group) Full timeDescriptionJob Title: Program ManagerJob Description:We are seeking an experienced and proactive Program Manager to lead and oversee multiple projects within our organization. The ideal candidate will be responsible for delivering complex programs on time, within scope, and within budget while ensuring alignment with strategic business goals. The Program...
Program management
2 weeks ago
Min 12 Years, 8+ years of experience in process excellence Worked in Customer Service environment , 24X7 operations Experience in L1/L2/L3 Support service desk operations or product support cloud/network/infrastructure support operations Prior work experience in any process Worked for Azzure/AWS/GCP Cloud Platform Prior work experience in MSFT Support process Worked for MSFT support partners, resellers or service providers Good knowledge of MSFT products and services example – EXO, SharePoint, Teams, Intune, Xbox, Dynamics 365, Office 365, Azzure Cloud Support Graduate pref. in Comp Sc stream with an MBA (preferred)
Role and Responsibilities Role : Service Delivery Program Lead Stream : Program Management Process Excellence Define framework for implementing Process Excellence plans and frameworks to ensure application of risk, quality management principles relevant to the context of the business Transformation: Identify high impact projects and work on transformation along with process owners to make process improvements using Quality principles like lean, Sig Sigma, NVA, Automation etc. Change Management: Plan and train resources to support transformation / improvement programs, interact with senior management of the Business unit to ensure trained resources are effectively deployed on new initiatives. Risk Management: Identify process level and engagement level risk by performing risk audit and discussion with process owners. Track implementation of mitigation plans to de-risk the processes. Benchmarking: Create platform for sharing best practices and implement industry best practices from standards and models in the engagement at vertical level. Continuously benchmark current SLAs to Industry best standards and drive towards industry leading metrics Improvements based on structured feedback mechanisms (CSAT, IPSAT etc.) : Support process owners to drive improvement plan for CSAT in the areas pertaining to delivery risk management. Responsible for Transactional Quality Control, Quality Assurance and Quality Improvement for the program- Set up frameworks , governance and reporting mechanism for all these functions Coordinates and partners with the client for glide path discussions for metrics improvement
