Insurance Senior Delivery Manager

Role description

Job Title: Insurance Delivery Technical Subject Matter Expert (SME)

Overview:

The Insurance Delivery Manager will play a critical role within the Insurance Vertical Delivery organization by providing specialized industry knowledge, guiding project teams, and assisting in the delivery of strategic solutions for our clients. This position demands deep expertise in insurance products (Insurtech), processes, and industry best practices, along with the ability to collaborate with teams to drive results.

The DM will provide technical and architectural guidance, support estimation and solution design, and act as a trusted advisor to the delivery organization and our customers. This role requires a strong technical background and the ability to collaborate across cross-functional teams to drive innovative solutions.

Key Responsibilities:

• Industry Expertise & Advisory

• Provide in-depth knowledge of insurance core products, industry regulations, and market trends.

• Assist in designing best-in-class customer support journeys and engagement strategies for insurance projects.
• Lead technical and architectural discussions with clients, ensuring alignment with their business and project objectives.
• Stay current with industry trends, emerging technologies, and regulatory changes to drive innovative approaches.

• Contribute to technical documentation, whitepapers, and best practice guidelines.

• Project Support

• Collaborate with delivery teams to define project objectives, approaches, and deliverables.

• Conduct workshops, training sessions, and knowledge-sharing initiatives.
• Liaise with client stakeholders to resolve complex problems.

• Strengthen client relationships by effectively communicating with team members and leadership.

• Problem-Solving & Continuous Improvement

• Analyze project challenges to identify root causes and implement corrective actions.

• Proactively escalate concerns or areas for improvement to leadership as needed.
• Develop training, documentation, and knowledge-sharing materials to support ongoing internal learning.

Qualifications:

• 10+ years of experience in the insurance industry with a focus on consulting, solution design, or technical architecture.
• Strong expertise in enterprise architecture, system integration, and solution development.
• Proven track record of providing strategic guidance to internal teams and clients.
• Experience with cloud platforms, AI/ML, automation, and emerging technologies is a plus.
• Strong problem-solving and analytical skills to navigate complex business challenges.
• Excellent communication and presentation skills, with the ability to convey technical concepts to both technical and non-technical audiences.

Preferred Qualifications:

• Experience in consulting or professional services organizations.
• Certifications in industry standards, frameworks, or relevant technologies.
• Ability to work in a fast-paced, customer-centric environment with multiple clients.

Key Competencies:

• Deep understanding of insurance industry dynamics and regulatory requirements.
• Ability to translate complex concepts into actionable strategies.
• Strong collaborative mindset, with a focus on team-building and mentorship.
• Commitment to staying updated on industry trends and emerging technologies.

We are looking for someone with 10 years of prior Property & Casualty Claims planning and implementation experience within Insuretec specifically with one or more of the following: Guidewire, Duck Creek, Majesco, Insurity, Origami, etc…

We need someone who can help plan and estimate, and then oversee the technical implementation of Claims projects, providing direction and guidance to our Devs, B/As, QAs, etc…

Any experience with Policy Admin and/or Billing would be a plus. Experience in Life & Annuity with Claims would also be a plus.

Skills

About RCG Global Services

At Myridius, we transform the way businesses operate. Formerly known as RCG Global Services, our more than 50 years of expertise now drive a new vision—propelling organizations through the rapidly evolving landscapes of technology and business. We offer tailored solutions in AI, data analytics, digital engineering, and cloud innovation, addressing the unique challenges each industry faces. Our integration of cutting-edge technology with deep domain knowledge enables businesses to seize new opportunities, drive significant growth, and maintain a competitive edge in the global market. Our commitment is not just to meet expectations but to exceed them, ensuring measurable impact and fostering sustainable innovation. The success of Myridius is directly tied to the breakthroughs achieved by our clients. Together, we co-create solutions that not only solve today's challenges but also anticipate future trends. At Myridius, we go beyond typical service delivery. We craft transformative outcomes that help businesses not just adapt, but thrive in a world of continuous change. Discover how Myridius can elevate your business to new heights of innovation. Visit us at and start leading the change.