Technical Consultant L1

Making a career change is a big decision. Why consider Aptos?
Become a part of a team that is passionate about creating and delivering cutting-edge solutions for retailers worldwide. At our company, we're dedicated to supporting your career aspirations and helping you exceed your goals. You'll benefit from industry-leading training, global development opportunities, and the chance to collaborate within a diverse culture across our offices in nine countries. Our inclusive culture reflects our purpose:
to make a difference for every colleague, every client, every day
.

As a leading provider of Unified Commerce solutions for retail, our technology empowers top retail brands by optimizing product management, promotions, merchandising, and store operations. With the global shift toward our cloud-native, microservices architecture, opportunities for career growth have never been more exciting. Today, more than 100,000 retail stores in fashion, grocery, footwear, general merchandise, discount, and sporting goods rely on our solutions to generate nearly $2 trillion in annual revenue.

We hope you'll join us in driving innovation and delivering impactful solutions as we continue leading the Unified Commerce revolution.

Company Overview
Aptos is a recognized global provider of technology solutions that help more than 1,000 retail brands deliver every shopper a personalized, empowered, and seamless experience — no matter when, where, or how they shop. Our success is built upon our long history of innovation and collaboration, and our future success will be fueled by passionate, professional colleagues who are driven to find new ways to put the latest technologies to work to solve the many challenges that retailers face. We're always looking for candidates with a desire to innovate, grow, and learn from each other as we work together to help the world's leading retail brands succeed and thrive.

Position Overview:
As a member of the Professional Services team, you will work within a project team to help implement our Merchandising solution, including participating in solution design, application configuration, testing, and training activities.

Role & Responsibilities

• Engage with clients of Aptos who have adopted and are using Aptos' Merchandising solution.
• Collaborate with the stakeholders to understand business needs and opportunities, and convert them into functional requirements, aiding in solution design, configuration, and testing of the solution.
• Detailed analysis of business processes and workflows to understand customers' specific solutions and build configurations to meet the requirements.
• Document business processes, workflows, and functional specifications by following the standard practices.
• Log, troubleshoot, diagnose, and resolve functional issues (g., application, interfaces, configurations)
• Help deliver comprehensive end-user training & support to business and technical users of all levels.
• Provide expert customer service and build client relationships.
• Manage client expectations and delivery of the solution.
• Collaborate and work across internal departments and applications to provide a seamless implementation for the client while maintaining the organization's best practices.
• Learn to be respected as an authoritative source on a narrowly defined functional domain but remain generally knowledgeable regarding broad industry segments.
• Work in an Agile environment where multiple projects or other deliverables happen concurrently.

Qualifications

• Experience in retail, e-commerce, omnichannel, supply chain, and direct-to-consumer projects. You're highly effective in identifying important data and their maintenance, understanding our customers' businesses and their operational processes, and advising them on improving those processes with software solutions such as ERP and/or Merchandising solutions to achieve their goals.
• Knowledge and hands-on experience in one or more of the following retail business processes - merchandise planning, managing product data, inventory management spanning procurement, distribution, and customer order fulfilment, inventory control, product pricing, promotions and markdowns, allocation and replenishment of inventory, customer order fulfilment, etc.
• Prior experience in engaging with clients in the discovery workshops, designing processes and workflows based on using off-the-shelf software, documenting specifications of the designed system, configuring the application per the requirement specifications, application testing, troubleshooting, and providing production support.
• Prior experience in similar software solutions supporting merchandise management for retailers, such as Oracle Retail Merchandising System, ERP such as SAP MM, etc., is a significant plus.
• Knowledge of the concepts of retail and supply chain and relevant certifications will be preferred.
• Experience in business analysis, including planning, design, and implementation.
• Experience/familiarity with simple functions of SQL to manage data-driven needs of the projects.
• Knowledge of integration flows, including integration mechanisms such as APIs, File Transfer, etc.
• Experience working with global customers is a plus.
• 1 – 2 years relevant experience, implementing Merchandising, or related applications
• BE / B.Tech. with MBA (preferred)
• Excellent communication and multi-tasking skills with a focus on time management
• Self-starter with a proactive attitude
• Collaboration skills to enable team members to work efficiently and effectively to achieve common goals.

Why do we work at Aptos
?
You're committed to advancing your career, achieving your goals, and seeking opportunities for personal growth. We share that commitment, unconditionally. And while our mutual success matters greatly, so do our values. Aptos has 10 Commitments that determine not just what gets decided and done but how. They can make or break how confident and comfortable you are in working with us. Our values define our corporate culture. They drive everyone's performance. And they ensure that we always work together with trust and authenticity, a collaborative spirit, and a commitment to their community.

We go to great lengths to hire, retain, and promote people who help us nurture an inclusive culture that is grounded in our company's purpose, to make a difference for every colleague, every client, every day.

We offer a competitive total rewards package including a base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. By submitting an application for this job, you acknowledge that any personal data or personally identifiable information that you provide to us will be processed in accordance with our Candidate Privacy Notice.