Consulting Technical Manager

Consulting Technical Manager - OFSAA

Location: India
City: BENGALURU, KARNATAKA, India
Job Identification: 311084
Job Category: Consulting
Posting Date: 10/13/2025, 06:07 PM
Role: Individual Contributor
Job Type: Regular Employee
Security Clearance Required: No
Years of Experience: 10 years
Applicants: Less than 10 applicants
Additional Info: Visa / work permit sponsorship is not available for this position
Languages Required: English

• Act as the primary escalation point for application incidents, especially Severity 1 issues.
• Analyze and resolve complex production issues by working across L1/L2/L3, development, and QA teams.
• Lead Root Cause Analysis (RCA) and implement corrective/preventive actions.
• Debug and monitor OFSAA batch processes, application logs, and backend services.
• Participate in ITIL-aligned processes such as Incident, Problem, and Change Management.
• Design and verify deployment plans, including rollback and recovery strategies.
• Maintain and contribute to documentation for known issues and troubleshooting procedures.
• Support client interactions and audits related to production environment compliance.
• Enhance monitoring/alerting frameworks to improve system observability.
• Participate in on-call rotations to support 24/7 system availability.

• Bachelors degree in Computer Science, IT, or related field.
• Service Delivery Manager role - 5 years of experience in L3 support for OFSAA or similar analytical products in the banking domain.
• Proficiency in Oracle SQL, PL/SQL, performance tuning, and analytical functions.
• Strong experience in data modelling concepts, debugging, and triaging technical issues.
• Experience managing Severity 1 incidents, production deployments, and patch support.
• Familiarity with incident management tools such as ServiceNow and My Oracle Support (MOS).
• Hands-on experience in OFSAA product development or implementation.
• Experience leading small teams (e.g., L1/L2) in a support environment.
• Exposure to ETL tools, data pipeline workflows, and batch job scheduling.
• Strong documentation skills and a proactive approach to knowledge sharing.
• Familiarity with IT audit requirements and compliance best practices.

• Act as the primary escalation point for application incidents, especially Severity 1 issues.
• Analyze and resolve complex production issues by working across L1/L2/L3, development, and QA teams.
• Lead Root Cause Analysis (RCA) and implement corrective/preventive actions.
• Debug and monitor OFSAA batch processes, application logs, and backend services.
• Participate in ITIL-aligned processes such as Incident, Problem, and Change Management.
• Design and verify deployment plans, including rollback and recovery strategies.
• Maintain and contribute to documentation for known issues and troubleshooting procedures.
• Support client interactions and audits related to production environment compliance.
• Enhance monitoring/alerting frameworks to improve system observability.
• Participate in on-call rotations to support 24/7 system availability.

• Bachelors degree in Computer Science, IT, or related field.
• Service Delivery Manager - 5 years of experience in L3 support for OFSAA or similar analytical products in the banking domain.
• Proficiency in Oracle SQL, PL/SQL, performance tuning, and analytical functions.
• Strong experience in data modelling concepts, debugging, and triaging technical issues.
• Experience managing Severity 1 incidents, production deployments, and patch support.
• Familiarity with incident management tools such as ServiceNow and My Oracle Support (MOS).
• Hands-on experience in OFSAA product development or implementation.
• Experience leading small teams (e.g., L1/L2) in a support environment.
• Exposure to ETL tools, data pipeline workflows, and batch job scheduling.
• Strong documentation skills and a proactive approach to knowledge sharing.
• Familiarity with IT audit requirements and compliance best practices.

• Career Level - IC4

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Locations: India
City: BENGALURU, KARNATAKA, India