Associate Director

5 days ago

Gurgaon, Haryana, India Mobikwik Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Role & responsibilities

  • Lead, motivate, and manage the tele-collections team to achieve monthly and annual collection targets.
  • Develop and implement effective collection strategies and processes to improve recovery rates.
  • Monitor daily team activities, analyze performance metrics, and prepare regular reports for senior management.
  • Ensure compliance with legal regulations, company policies, and industry standards related to debt collection.
  • Conduct training, coaching, and performance evaluations to continuously improve team skills and results.
  • Collaborate with internal departments such as Legal, Finance, and Sales to resolve disputed cases and streamline collection efforts.
  • Analyze collection data to identify trends, risks, and opportunities for process improvement.
  • Manage budgets, resources, and technology tools required for tele-collection operations.
  • Maintain a customer-centric approach while ensuring companys credit policies are upheld.

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