guest service associate

1 week ago

Greater Kolkata Area, India Evolve Back Resorts Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Job role. To maximize guest satisfaction by providing neat and clean guest rooms in accordance with the standards of Kuruba safari Lodge

  • Job description
  • Insures guest satisfaction by cleaning guest rooms daily according to operational policies and standards.
  • Removes soiled bed and bath linens and replaces with clean linens as required
  • Removes accumulated trash and debris from room as required
  • Cleans bathroom, Dusts all surfaces, Vacuums room as required
  • Replenishes promotional materials, literature and room amenities
  • Reports maintenance requests and replacement orders
  • Turns in articles left in rooms to Housekeeping office for "Lost and Found" handling
  • Leaves all customer belongings in stay over rooms unless they have been discarded in the trash
  • Maximizes job efficiency and neat, orderly appearance by maintaining supply kit and cleaning kit
  • Stocks supply cart correctly Replaces cleaner bag daily
  • Ensures quality and quantity of the contents of the linen closet by organizing and cleaning it
  • Checks stock daily
  • Notifies Housekeeping Manager immediately if any stock shortages exist Pulls any damaged
  • Ensures safety and maximum security
  • Reports all "Do Not Disturb" or bolted door rooms to Housekeeping department at the specified time
  • Adheres to resort policies and procedures
  • Attends work on time as scheduled
  • Follows resort grooming and dress standards
  • Minimizes safety hazards by following all safety rules and procedures
  • Abilities & skills: Should be diplomatic, calm, detail oriented, safety minded, team player, honest and trustworthy. Should be flexible to work in shifts.

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