Guest Service Associate Housekeeping

3 days ago

Kolkata, West Bengal, India Naukri Hospitality Jobs Full time ₹ 4,00,000 - ₹ 12,00,000 per year

We are looking for a highly skilled and experienced Guest Service Associate to join our Housekeeping team in the hospitality industry. The ideal candidate will have excellent customer service skills and be able to provide top-notch service to our guests.

Roles and Responsibility

  • Manage front desk operations, including handling guest inquiries and resolving issues professionally.
  • Coordinate with other departments to ensure seamless guest experiences.
  • Maintain high standards of cleanliness and hygiene in guest rooms and public areas.
  • Provide exceptional customer service by responding promptly to guest requests and concerns.
  • Collaborate with colleagues to achieve sales targets and improve overall performance.
  • Develop and implement effective strategies to enhance guest satisfaction and loyalty.

Job Requirements

  • Excellent communication and interpersonal skills are required to work effectively with diverse groups.
  • Strong problem-solving skills are necessary to handle complex guest complaints and issues.
  • Ability to work well under pressure and manage multiple tasks simultaneously.
  • Knowledge of hotel management systems and procedures is essential.
  • A strong commitment to delivering exceptional customer service and exceeding guest expectations is expected.
  • Familiarity with housekeeping procedures and protocols is needed to maintain high standards of cleanliness and hygiene.

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