Technical Support Lead

2 days ago

Gurgaon, Haryana, India Delhivery Full time ₹ 15,00,000 - ₹ 25,00,000 per year

About the Team:

The technology team at Delhivery is seeking a Technical Lead in Production Support & Integration (PSI) team. The role is inherently cross-functional which involves working closely with Clients, , business development, engineering, design, and customer service teams to define and design the next evolution of Delhivery transportation and provide support to all applications stakeholders.

A successful candidate will be highly analytical, resourceful, goal-driven, team-oriented, and have an ability to marry technological competence with an in-depth understanding of ground operations to drive customer experience, lower costs and higher service levels. He/ She will have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment.

As Technical Lead in the team, you will be responsible for driving automation and optimization across Delhivery's package pickup and package delivery processes across the country. To do this, you must be able to balance operational depth along with having a firm grasp over the business and technical aspects of our overall transportation business. You must be having good technical skills with understanding of data structures and able to contribute in design & development of the features in Delhivery.

What You'll Do:

  • First level on investigation of any issue (client issues, data requests, JIRA support issues).
  • Managing and updating different scripts as per daily basis process.
  • Generates reports based on client (Internal/External) request.
  • Providing support to clients (Internal/External) on call/emails directly and providing resolution and steps.
  • RCA of recurring issues and automate manual tasks.
  • Coordination for system and software releases with development team and manage the gaps Implantation or risk assessment.
  • Troubleshooting areas of performance and identifies effective solutions to resolve issues both immediate and for the longer term.
  • Work closely with all level of operations.
  • Should have knowledge of Agile Methodology and follow the sprint cycle for reporting requests.
  • Should be team player and should have thinking long term value.

Required Skills:

  • Good experience and hand on experience of Python ,Django, AWS Lambda,Kinesis/Kafka Stream
  • Good to have documentation skills on any platform like G-Doc/confluence etc.
  • Good understanding of Data Structures & Algorithms
  • Troubleshooting areas of performance and identifies effective solutions to resolve issues both immediate and for the longer terms

  • Technical Support

    3 weeks ago

    Gurgaon, Haryana, India Kyndryl Full time

    Who We AreAt Kyndryl we design build manage and modernize the mission-critical technology systems that the world depends on every day So why work at Kyndryl We are always moving forward always pushing ourselves to go further in our efforts to build a more equitable inclusive world for our employees our customers and our communities The RoleAre you...

  • Technical Support

    4 days ago

    Gurgaon, Haryana, India Sineng Electric Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionSineng Electric is a global leader in supplying a comprehensive portfolio of PV inverters, energy storage inverters, and power quality products. Through the establishment of four R&D centers and leveraging high-quality resources, Sineng is committed to technological innovation, making reliable and sustainable energy accessible to more...

  • Technical Support Executive

    6 days ago

    Gurgaon, Haryana, India Sparsa Digital Pvt. Ltd. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionSparsa Digital specializes in providing tailored technology and media solutions to assist brands in engaging with their in-store audience. Our customized audio-video solutions are designed to create product awareness, generate leads, push offers, collect feedback, and increase sales conversions. We successfully manage CMS for over 30,000...

  • Manager, Technical Support

    3 weeks ago

    Gurgaon, Haryana, India Rackspace Technology Full time

    Job DescriptionOperations Manager role with Rackspace Private Cloud, we are looking for an operations Manager to lead our Migration team and collaborate with other departments for smooth operations. The role will lead a team of network engineers to support 24x7 Migration efforts and support estate devices.Key Responsibilities:- Manage a team that works on...

  • Technical Lead

    2 weeks ago

    Gurgaon, Haryana, India Delhivery Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    JOB DESCRIPTIONWe are looking for an experienced Technical Lead with 6+ years of experience, and who can provide technical guidance as well as hands on management for all product development within the company.RESPONSIBILITYResponsible for the architecture of your product; ensuring it is aligned to the business requirementsCreate architectures & designs for...

  • Manager, Technical Support

    6 days ago

    Gurgaon, Haryana, India Rackspace Technology Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Role Overview:Operations Manager role with Rackspace Private Cloud, we are looking for an operations Manager to lead our Migration team and collaborate with other departments for smooth operations. The role will lead a team of network engineers to support 24x7 Migration efforts and support estate devices.Key Responsibilities:Manage a team that works on...

  • Senior Technical Lead

    1 week ago

    Gurgaon, Haryana, India Aon Corporation Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Aon is looking for a Senior Technical Lead, Software Engineering.As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Aon Life Solutions within Aon Reinsurance Strategy and Technology Group, in India. As a software engineer and Senior Technical Lead, you will report...

  • Technical Lead

    1 week ago

    Gurgaon, Haryana, India HCLTech Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    The Technical Lead will be responsible for leading a team in the development and implementation of solutions using Apache spark, scala, and python.The primary objectives include overseeing the technical design, development, and deployment of data processing applications using these technologies. (1.) Key Responsibilities1. Lead a team of developers in the...

  • Technical Lead

    6 days ago

    Gurgaon, Haryana, India TrucksUp Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    About the RoleWe are seeking experienced Technical Leads with strong expertise in .NET Core to join our Technology team in Gurgaon. The role involves leading a team of developers, driving technical excellence, and delivering scalable, high-performance solutions that align with business goals. As a Technical Lead, you will work closely with the CTO and...

  • Technical Lead

    2 weeks ago

    Gurgaon, Haryana, India Paisabazaar Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Description:Job Title:Technical Lead Full Stack DevelopmentLocation:Gurgaon, IndiaExperience Required:8 to12 YearsWork Schedule:5 Days WorkingCompany:Job Summary:We are looking for a seasonedTechnical Lead with 8 to 12 years of experience in full stack development. The ideal candidate will have strong leadership capabilities, a solid technical...