Dutch Speaker

Job Title: Customer Support Executive (Dutch-Speaking)

Location: Gurgaon

Department: Customer Experience / Support

Job Type: Full-Time

Company Overview

Transcom is a brief, one-sentence description of your company, e.g., leading e-commerce platform, innovative SaaS provider, global leader in the travel industry. We are passionate about Transcom . We are looking for a dedicated and empathetic Dutch-Speaking Customer Support Executive to join our growing team and serve as the voice of our brand for our valued customers in the Netherlands and Belgium.

Job Summary

The Dutch-Speaking Customer Support Executive will be the primary point of contact for our Dutch-speaking customers. You will be responsible for delivering outstanding service, resolving issues efficiently, and ensuring a positive customer experience. The ideal candidate is a natural problem-solver with excellent communication skills in both Dutch and English, who thrives in a fast-paced, customer-focused environment.

Key Responsibilities

• Provide Multichannel Support: Respond to customer inquiries and resolve issues promptly and professionally via email, phone, live chat, and social media channels.
• Problem Resolution: Identify, troubleshoot, and resolve customer issues regarding products, services, billing, and account management with accuracy and empathy.
• Product Expertise: Develop a deep understanding of our products and services to provide accurate information and guide customers effectively.
• Documentation: Maintain detailed and accurate records of all customer interactions, transactions, comments, and complaints in our CRM system (e.g., Zendesk, Salesforce, Freshdesk).
• Customer Advocacy: Act as the voice of the customer by collecting and reporting feedback to internal teams (e.g., Product, Marketing, Tech) to help improve our offerings.
• Escalation Management: Escalate complex or unresolved issues to the appropriate internal teams or senior management, ensuring follow-through until resolution.
• Knowledge Base Contribution: Assist in creating and maintaining support documentation, FAQs, and help-desk articles for our Dutch-speaking user base.
• Performance Metrics: Meet or exceed key performance indicators (KPIs) such as Customer Satisfaction (CSAT), First Response Time (FRT), and issue resolution rates.

Required Skills and Qualifications

• Language Proficiency: Native or near-native fluency in Dutch (written and verbal) is essential.
• English Proficiency: Professional working proficiency in English (B2 level or higher) for internal communication.
• Experience: Minimum 1-2 years of proven experience in a customer-facing role, such as customer support, technical support, or client services.
• Communication Skills: Exceptional written and verbal communication skills with a clear, concise, and friendly tone.
• Technical Acumen: Proficient in using help desk software (CRM systems) and standard office applications. Comfortable learning new technologies.
• Problem-Solving: Strong analytical and problem-solving skills with a high degree of attention to detail.
• Empathy and Patience: A genuine passion for helping people and the ability to remain calm and patient in stressful situations.
• Team Player: Ability to work effectively both independently and as part of a collaborative, global team.

Preferred Qualifications (Nice to Have)

• Experience in the [Your Industry, e.g., SaaS, E-commerce, FinTech] sector.
• Bachelor's degree in Communications, Business, or a related field.
• Experience working in a remote or international team environment.
• Fluency in an additional language (e.g., French, German) is a plus.

What We Offer

• A competitive salary and benefits package.
• Performance-based bonus, Health insurance, Pension plan
• Opportunities for professional development and career advancement.
• A vibrant, inclusive, and supportive company culture.
• Flexible working hours

Job Types: Full-time, Fresher

Pay: ₹70, ₹80,000.00 per month

Benefits:

• Provident Fund

Work Location: In person