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Collections - Team Leader/ Supervisor

2 weeks ago

Bengaluru, Karnataka, India HDB Financial Services Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Role & responsibilities

On-the-job Product Training of new joinees

Maintain MIS for Allocated Pool

  • Tracking Callers properly Inspire / motivate callers to achieve targets
  • Sending Pick-up files
  • Identifying critical cases and act accordingly
  • Prepare strategies for achieving Team targets
  • Coordinate with Collection agencies
  • Handling Escalation calls /agitated customers
  • Performance review of callers on daily weekly monthly basis
  • Plan for absenteeism in the team and ensure smooth work flow
  • Liaise between different departments KEY RESPONSIBILITIES

Preferred candidate profile

On-the-job training.

  • Performance Reporting
  • Maintaining MIS

Address:

HDB FInancial Services Ltd.

1, Ramachandra Complex, 1st floor,

Ayyappa Temple road, Maruthi seva nagar

Banaswadi