Collections Team Lead

3 weeks ago

Bengaluru, Karnataka, India CliniLaunch Research Institute Full time
Job Description

Job Title: Collections Executive Lead Finance Department

Location: Kudlu Gate, Bangalore

Department: Finance

Experience Required: 36 Years(only)

Company: Clinilaunch Research Institute

About Clinilaunch Research Institute

Clinilaunch Research Institute is a leading EdTech organization committed to delivering specialized training in clinical research, healthcare, and life sciences. Our mission is to empower students and professionals through accessible, industry-relevant education that fosters long-term career growth in the life sciences domain.

Job Overview

We are seeking a proactive and results-driven Collections Executive Lead to oversee our student fee collection process. The ideal candidate will have a solid background in collections (preferably in EdTech or e-commerce), strong leadership abilities, and experience with digital payment systems and EMI recovery processes.

This role involves managing a small team, resolving escalations, collaborating with cross-functional teams, and improving collection efficiency.

Key Responsibilities

- Lead and manage the collections team to ensure timely and efficient recovery of student fees.
- Set daily/weekly collection targets and guide team members to achieve them.
- Conduct regular performance reviews and coach team members for continuous improvement.
- Personally handle escalated cases and complex follow-ups.
- Coordinate with payment partners like Razorpay, PayU, Instamojo, Jodo, etc., to resolve transaction issues.
- Track and manage EMI-based collections, ensuring timely follow-ups and communication.
- Maintain accurate records of payments, communication logs, and recovery actions.
- Prepare detailed reports on collection performance, outstanding dues, and recovery trends.
- Work closely with Sales, Support, and Finance teams to resolve billing issues.
- Recommend and implement process improvements to enhance efficiency and compliance.

Required Skills & Experience

- 36 years of experience in collections, including 12 years in a team lead or supervisory role.
- Experience in EdTech collections preferred; e-commerce collections experience also considered.
- Strong leadership and people management skills.
- Proficiency in payment tracking tools, reconciliation, and Excel.
- Familiarity with EMI collection platforms, especially Jodo or similar.
- Excellent communication, leadership, and conflict resolution abilities.
- Bachelors degree in Finance, Commerce, Business Administration, or a related field.

Preferred Skills

- Experience with KPI dashboards and collection performance monitoring.
- Strong analytical and problem-solving skills to optimize team performance.
- Familiarity with CRM and ERP tools used in the finance or education sectors.

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