Collections Team Lead

2 days ago

Bengaluru, Karnataka, India CliniLaunch Research Institute Full time
Job Description

Job Title: Collections Executive Lead Finance Department

Location: Kudlu Gate, Bangalore

Department: Finance

Experience Required: 36 Years(only)

Company: Clinilaunch Research Institute

About Clinilaunch Research Institute

Clinilaunch Research Institute is a leading EdTech organization committed to delivering specialized training in clinical research, healthcare, and life sciences. Our mission is to empower students and professionals through accessible, industry-relevant education that fosters long-term career growth in the life sciences domain.

Job Overview

We are seeking a proactive and results-driven Collections Executive Lead to oversee our student fee collection process. The ideal candidate will have a solid background in collections (preferably in EdTech or e-commerce), strong leadership abilities, and experience with digital payment systems and EMI recovery processes.

This role involves managing a small team, resolving escalations, collaborating with cross-functional teams, and improving collection efficiency.

Key Responsibilities

- Lead and manage the collections team to ensure timely and efficient recovery of student fees.
- Set daily/weekly collection targets and guide team members to achieve them.
- Conduct regular performance reviews and coach team members for continuous improvement.
- Personally handle escalated cases and complex follow-ups.
- Coordinate with payment partners like Razorpay, PayU, Instamojo, Jodo, etc., to resolve transaction issues.
- Track and manage EMI-based collections, ensuring timely follow-ups and communication.
- Maintain accurate records of payments, communication logs, and recovery actions.
- Prepare detailed reports on collection performance, outstanding dues, and recovery trends.
- Work closely with Sales, Support, and Finance teams to resolve billing issues.
- Recommend and implement process improvements to enhance efficiency and compliance.

Required Skills & Experience

- 36 years of experience in collections, including 12 years in a team lead or supervisory role.
- Experience in EdTech collections preferred; e-commerce collections experience also considered.
- Strong leadership and people management skills.
- Proficiency in payment tracking tools, reconciliation, and Excel.
- Familiarity with EMI collection platforms, especially Jodo or similar.
- Excellent communication, leadership, and conflict resolution abilities.
- Bachelors degree in Finance, Commerce, Business Administration, or a related field.

Preferred Skills

- Experience with KPI dashboards and collection performance monitoring.
- Strong analytical and problem-solving skills to optimize team performance.
- Familiarity with CRM and ERP tools used in the finance or education sectors.

  • Senior Team Lead

    6 days ago

    Bengaluru, Karnataka, India beBeeCollections Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Summary:We are seeking a seasoned professional to lead our Early Collections team. As a Senior Team Lead, you will oversee the daily operations of the team and drive process improvement initiatives.Key Responsibilities:Lead and motivate the Early Collections team to achieve performance targetsDevelop and implement strategies to improve customer...

  • Team Lead

    4 weeks ago

    Bengaluru, Karnataka, India Team Works Consultancy Full time

    As a Team Lead - Operations you ll lead a team of 15-25 Credit Advisors focused on engaging with subscribed users identifying repayment opportunities and cross-selling tailored financial solutions Your team will drive the entire performance from converting leads tomaximizing repayments while ensuring a seamless user experience This role blends sales...

  • Design Team Lead

    7 days ago

    Bengaluru, Karnataka, India Team Pumpkin Full time

    Position Overview: We are looking for a talented and experienced Design Lead to join our creative team. As a Design Lead, you will be responsible for overseeing the design direction of multiple projects within the agency, ensuring creative excellence, strategic alignment, and a high level of visual execution. You will work closely with the creative,...

  • Lead Collections

    3 days ago

    Bengaluru, Karnataka, India PhonePe Full time

    Job DescriptionKey deliverables:1. Monitor and control delinquency to minimize credit losses on unsecured lending products.2. Develop and implement effective collection strategies and tracking mechanisms.3. Lead and manage a large collections team across India, driving performance and process improvements.4. Collaborate with risk and product teams to...

  • Design Team Lead

    21 hours ago

    Bengaluru, Karnataka, India Team Pumpkin Full time

    Position Overview: We are looking for a talented and experienced Design Lead to join our creative team. As a Design Lead, you will be responsible for overseeing the design direction of multiple projects within the agency, ensuring creative excellence, strategic alignment, and a high level of visual execution. You will work closely with the creative,...

  • Lead Field Collections

    2 days ago

    Bengaluru, Karnataka, India Michael Page Full time

    Job Description- Work in a dynamic environment with an exposure to implement new ideas- Opportunity to lead the Field Collections, Pan India for a leading FinTechJob Description- Develop and implement effective field collections strategies to maximise recovery rates in retail banking and loans portfolios.- Monitor and manage the performance of field...

  • Lead Field Collections

    2 days ago

    Bengaluru, Karnataka, India Michael Page Full time

    Work in a dynamic environment with an exposure to implement new ideasOpportunity to lead the Field Collections, Pan India for a leading FinTechAbout Our ClientThis opportunity is with a small-sized organisation in the financial services sector, specialising in retail banking and loans. The company is focused on delivering tailored financial solutions to its...

  • Lead Collection Specialist

    5 days ago

    Bengaluru, Karnataka, India beBeeCollection Full time ₹ 9,00,000 - ₹ 12,00,000

    Job OverviewThe Lead Collection Specialist will oversee and ensure timely and accurate collection of payments through various modes. This role is responsible for driving revenue growth by efficiently managing the collections process.Key ResponsibilitiesDevelop and implement effective collection strategies to minimize payment delays and defaults.Analyze...

  • Collections Performance Optimization Lead

    4 days ago

    Bengaluru, Karnataka, India beBeecollections Full time ₹ 9,00,000 - ₹ 12,00,000

    Job DescriptionWe are seeking a skilled professional to lead our collections performance optimization efforts. As a key member of our team, you will be responsible for driving collections strategy and execution across assigned regions.Key Deliverables:Develop and implement daily/weekly collection strategies to optimize portfolio performance.Maintain control...

  • Team Lead

    4 weeks ago

    Bengaluru, Karnataka, India Staffice Global Private Limited Full time

    Job DescriptionThis role is for a Team Lead - Finance to oversee a team of 5 to 10 members and manage the daily operations of the finance department. The ideal candidate is a proactive leader with a strong background in financial accounting, reconciliation, and team management, responsible for ensuring accurate financial reporting and...