Manager - Gold and Diamonds Jewellery

Hiring as part of expansion

Store Manager – Job Role

Reporting To – Managing Director

Job Summary: The Retail Store Manager is responsible for leading all aspects of the store's operations, including customer service, sales, inventory management, and team leadership. The manager ensures the store meets its financial and operational goals while providing an exceptional customer experience.

· Oversee daily store operations to ensure efficiency and effectiveness.

· Ensuring revenue in each transaction and prior approval to be taken from reporting manager in-case of any violation from the defined policy.

· Monthly meeting to be conducted at the respective branch on every month and one to one meeting based on performance to be conducted with branch employees once in every two months.

· Marketing strategies of the respective market competitors to be reviewed regularly and reports to be shared with reporting manager.

· Prioritized involvement in the merchandizing and ensure the products shall be rotated on regular intervals.

· To have a clean focus on stock aging and stock rotation process of respective branches as per the derived policy and ensure to follow the practice thoroughly.

· To have a regular practice in checking the essential documents such as advance receipt checklist with due date follow-up, Daily stock counting report, Monthly stock taking report, Invoices from purchase dept, Vault verification register, Repair box, Selection Boxes, Bottle stock, Smith weight register, Key Register, Attendance Register and other miscellaneous documents if any to have a controlled working atmosphere.

· Address customer inquiries, concerns, and complaints promptly and professionally.

· Provide regular feedback, coaching, and performance evaluations to the employees.

· Controlling the leave of employees to have a smooth working possibility.

· Ensuring target achievement of the respective branches in all verticals.

· Ensuring ROI of the respective branches as per the FY Budget.

· Ensuring HNWI and important personal visits with the branch managers in the proximity of the respective branches to create strong relationships and retrieve additional business.

· To involve in controlling unessential expenses and shall verify and report if any suspicious found.

· Daily sales reports of the respective branch to be consolidated and shared with reporting manager

· Weekly leave of BM should be taken approval from reporting manager atleast one day in prior.

KEY PERFORMANCE INDICATORS

Operational Efficiency: Measures the effectiveness of daily store operations, ensuring minimal disruptions and adherence to policies.

Revenue per Transaction: Tracks average revenue generated per transaction to ensure profitability.

Target Achievement: Assesses the percentage of sales targets met by each branch.

Branch ROI: Evaluates the return on investment (ROI) for each branch against the fiscal year budget.

Stock Aging and Rotation: Monitors the adherence to stock aging policies and ensures timely product rotation.

Document Control: Ensures accurate documentation and timely follow-up of essential operational paperwork.

Customer Complaint Resolution: Measures the average time taken to address and resolve customer inquiries or complaints.

HNWI Customer Engagement: Tracks the number of high-net-worth individual visits and the relationships built with them.

Employee Performance Reviews: Monitors the completion of performance evaluations and feedback sessions with branch employees.

Employee Leave Management: Ensures smooth operations by monitoring compliance with approved leave schedules.

Branch Manager Oversight: Tracks the approval of branch manager leave requests and the submission of sales reports.

Competitor Marketing Review: Reviews the frequency and quality of marketing strategy reports on market competitors.

Expense Control: Monitors and controls unessential expenses to optimize profitability.

Team Development and Coaching: Measures the regularity and effectiveness of feedback and coaching provided to employees.

QUALIFICATIONS

· A Masters/ Bachelors degree from recognized University.

· Proven experience in the same field with atleast 5 years of experience.

· Good communication writing and presentation skills.

· Creative thinking with strategic planning.

Job Type: Full-time

Pay: Up to ₹45,000.00 per month

Benefits:

• Cell phone reimbursement
• Provident Fund

Work Location: In person