Ecommerce Operations Executive

About Diving Swan
Diving Swan is a modern demi-fine jewelry brand crafted for the confident, expressive woman. We are building a
global brand from India
, rooted in minimalism, elegance, and everyday luxury.

Founded by an
IIM Ahmedabad alum with 15+ years of experience across four unicorns
, and backed by top unicorn founders as investors and mentors, we're creating India's next iconic global D2C brand, one piece of jewelry at a time.

Role Overview
We're looking for an
E-commerce, Marketplace & Order Management Specialist
who will own:

• Online revenue (website + marketplaces)
• Listings, content, pricing & promotions
• End-to-end order management & customer experience

You Will Be Directly Responsible For

• Growing sales & profitability on Amazon, Flipkart, Myntra and the Diving Swan website.
• Ensuring smooth order flow from order placement to delivery, returns and exchanges.
• Maintaining flawless catalog, content, inventory accuracy & account health.

This is a
hands-on role
combining
growth + operations + analytics + order management
.

Key Responsibilities

• Marketplace Growth (Amazon / Flipkart / Myntra)
• Own the growth plan and targets for Amazon, Flipkart, Myntra – revenue, margins, hero SKUs and key categories.
• Plan assortment & pricing per platform (what to list where, pricing, discounts, commissions, fees).
• Plan and execute participation in major sales & events (BBD, Prime Day, Myntra events, festive & EOSS sales).
• Track competition in jewellery and recommend actions on positioning, offers, pricing and catalogue gaps.
• D2C Website & Shopify Management
• Manage the Shopify store end-to-end:
• Product uploads & updates, collections, tags, metafields.
• SEO fields (meta titles & descriptions), URL hygiene, on-site search tags.

Keep The Website Fresh And Updated With

• New launches & hero collections (necklaces, earrings, bracelets, sets).
• Curations like Bestsellers, Under ₹1499, Everydaywear, Gifting, Officewear, Party Edit etc.
• Live offers, sale banners, and key brand messaging.

Coordinate With Design/dev To

• Improve homepage, collection pages & PDPs.
• Build landing pages for campaigns (Valentine's, Diwali, Gifting, Wedding, etc.).
• Listings, Content & Brand Storefronts

Across Website + Marketplaces:

• Maintain a single, clean master catalogue across channels (SKU, attributes, prices, categories, tags).
• Create and optimize high-quality product listings:
• Titles, bullet points, descriptions, care instructions, warranty/return info.
• Attributes: metal, colour, style, occasion, plating, length, weight etc.
• Ensure all listings have strong visual content:
• Flat lays, close-ups, on-model images, lifestyle shots.
• Compliance with marketplace image requirements.
• Build and manage Brand Stores / Storefronts:
• Amazon Brand Store, Myntra/Flipkart brand pages.
• Regularly update collections – New In, Gifting, Wedding, Everyday Essentials, Workwear etc.
• Coordinate product shoots/reshoots with internal or external resources when listing quality needs improvement.
• Advertising, Promotions & Conversion

Marketplaces

• Plan and manage Sponsored Product / Sponsored Brand / visibility campaigns across Amazon, Flipkart, Myntra (directly or with agency).
• Continuously optimize for ROAS/ACOS, CTR, CPC and conversion rate.
• Plan & execute deals, coupons, event specials, bank offers for key periods.

D2C Website

• Coordinate with performance marketing (Meta/Google) on:
• Product feeds & catalogue quality.
• Landing pages and UTM mapping.
• Pushing winning SKUs.

What We Offer

• Creative freedom and ownership of the brand's digital identity.
• A fast-paced, high-growth learning environment.
• Mentorship from unicorn startup leaders.
• Competitive fixed salary + performance incentives.

The opportunity to grow with a global brand in its early stages.

Skills: ecommerce,marketplace management,catalogue