Account Manager – Ecommerce

Designation – Account Manager – Ecommerce

Location – 1st Floor, Tower-A, UNITECH CYBER PARK, Durga Colony, Sector 39, Gurugram, Haryana 122003

Days of working – 5 (Sat& Sun fixed off)

About the Role -

We are looking for an experienced and strategically strong
Account Manager – Ecommerce
Creative to lead high-impact brand programs across major ecommerce platforms. This role requires a blend of client strategy, marketplace intelligence, creative direction, data-driven optimization, and operational excellence. The ideal candidate is highly skilled in
Canva, Excel, Helium 10, and advanced strategy deck creation
, with the ability to drive both creative excellence and business outcomes.

Key Responsibilities

1. Strategic Leadership & Client Consulting

• Serve as the strategic lead for ecommerce-first brands, driving clarity, structure, and vision in all client conversations.
• Build advanced strategy decks featuring:
• Creative frameworks
• Competitive landscape analysis
• Keyword-led content strategy
• Optimization roadmaps
• Platform-specific conversion insights
• Advise clients on marketplace best practices, algorithm influences, and new creative formats.
• Partner with brand managers, category teams, and agency leads to shape quarterly creative roadmaps.

2. Advanced Account & Project Ownership

• Own complete ecosystem delivery: PDPs, A+ modules, videos, GIFs, brand stores, ads, shoots, and seasonal refreshes.
• Create robust Excel-based systems: workflow trackers, BRAG docs, SLA sheets, utilization planning, performance logs.
• Lead scoping, planning, and alignment across creative, copy, motion, production, and QA teams.
• Manage multi-brand portfolios and high-volume pipelines with precision.

3. Creative Direction & Quality Leadership

• Translate briefs into structured creative guidance with mood boards, references, messaging guides, and content structures.
• Drive quality across visual storytelling, brand consistency, information architecture, and platform compliance.
• Review and refine creative output for strong marketplace impact.

4. Data-Driven Performance & Marketplace Intelligence

• Use
  Helium 10
  , brand analytics, search term reports, and keyword tools to:
• Identify opportunities
• Optimize PDP/A+ layouts
• Improve discoverability
• Strengthen SEO-led copy writing
• Connect creative output to measurable KPIs: CTR, CVR, add-to-cart rate, ranking, and share of shelf.
• Collaborate with performance/media teams to interpret creative-to-sales impact.

5. Team Leadership & Process Innovation

• Mentor junior account managers, improve briefing standards, and uplift client communication skills.
• Build SOPs, templates, and internal processes to improve creative efficiency.
• Lead process improvements across briefing, review workflows, and client alignment cycles.

Required Skills & Expertise

• 4–7+ years in ecommerce creative, brand management, or digital agency leadership roles.
• Strong expertise in:
• Canva
  – deck design, mockups, content visualization.
• Excel/Google Sheets
  – advanced formulas, dashboards, structured trackers.
• Helium 10
  – keyword research, listing audits, competitor content analysis.
• Strategy Decks
  – content architecture, storytelling, structured frameworks.
• Deep understanding of Amazon, Flipkart, Myntra, Nykaa, Ajio, and D2C ecosystems.
• Strong presentation, communication, and client relationship management.
• Exceptional multitasking and high attention to detail.

Good to Have

• Experience with beauty, fashion, FMCG, electronics, or lifestyle brands.
• Knowledge of SEO-driven copywriting and keyword-led content planning.
• Understanding of ecommerce photography guidelines, shoot planning, and asset management.
• Familiarity with project management tools (Asana, Monday, Trello preferred).