Head of Collections
9 hours ago
Industry: NBFC / FinTech / Digital Lending
Experience: 7–12 years
About the Role
We are looking for a seasoned Head – Collections to lead and scale our end-to-end collections function across early, mid, and late delinquency buckets. This role is critical to driving repayment efficiency, reducing NPAs, and building a compliant, high-performing collections ecosystem.
Key Responsibilities
Own collections performance across 0–30 DPD
Drive monthly and quarterly collection & recovery targets
Lead and manage tele-collections & field teams
Design bucket-wise recovery strategies and incentive structures
Ensure strict adherence to RBI guidelines & Fair Practice Code
Manage collection agencies and legal vendors
Leverage LMS/CRM, dialers, MIS & analytics to improve outcomes
Handle escalations, disputes, and regulatory complaints
Ideal Candidate Profile
7–12 years of collections experience in NBFC / FinTech / Banking
Strong background in unsecured personal loans / digital lending
Proven leadership experience managing large teams
Deep understanding of DPD movement, roll rates & recovery metrics
Hands-on, target-driven, and compliance-focused
Why Join Us?
Leadership role with direct P&L impact
High-growth digital lending platform
Opportunity to build scalable collections from scratch
Competitive compensation + performance incentives
Interested candidates can apply or DM for details.
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