Logistics Operation Executive

2 days ago


Andheri East, Maharashtra, India Shipdelight Logistics Technologies Private Limited Full time ₹ 3,60,000 - ₹ 4,50,000 per year

Role Purpose

Reporting to an Operations Lead/Operations Head, you will be responsible for day-to-day execution in one or more modules — Pick-up, In-transit, Delivery, RTO, or Reverse/Exchange. You will track shipments, coordinate with courier partners, and flag exceptions proactively. Without this role, the team cannot maintain daily SLA performance, leading to escalation and customer dissatisfaction.

Responsible:

- Monitor and track daily shipments in assigned module.

- Coordinate with courier partners for exceptions/resolutions.

- Maintain accurate records in trackers/dashboards.

Accountable:

- Accurate execution of assigned tasks (e.g., daily pickup confirmation, exception closure).

- Timely escalation of unresolved issues to Tier 2 Lead.

Consulted:

- Share on-ground insights with Leads and Product/Tech for process improvement.

Informed:

- Stay informed about escalations and workflow updates impacting day-to-day work.

Key Competencies

-Essential:

-Basic understanding of logistics processes (pickup, delivery, RTO).

-Strong attention to detail, use of Excel/trackers, follow-up discipline.

  • Reliability, ownership, willingness to learn, customer-first approach.

  • 1–3 years in logistics/operations, preferably with a courier/3PL/4PL.

  • Awareness of courier SLA terms, COD processes.

Desirable:

- Communication skills for client/courier interaction, basic analytics.

  • Curiosity for tech-enabled logistics solutions.

  • Internship/experience in SaaS-enabled logistics.

Job Types: Full-time, Permanent

Pay: ₹360, ₹450,000.00 per year

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Paid time off
  • Provident Fund

Work Location: In person


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